Product Description
In this sequel to "In Search of Excellence", the authors divulge the three secrets of long-term business excellence: superior customer or client service, constant innovation, and full use of the abilities of every company employee. But the one element linking these three together is leadership, and the heart and soul of the whole concept is Management by Wandering About (MBWA).
From the Back Cover
'A PASSION FOR EXCELLENCE' -
THE LEADERSHIP DIFFERENCE
In this internationally best-selling sequel to the classic business book 'In Search For Excellence', Tom Peters and Nancy Austin reveal the secrets of a management revolution. The authors show how by mixing attention to detail with values, vision and integrity, you can achieve long-term excellence.
The heart and soul of the management revolution is leadership which mixes tough-mindedness with tenderness, enabling every employee to take possession of their own achievements, and which demands that each person becomes an innovative contributor to the company's success.
Dedicated to imaginative leaders everywhere, this book is for all concerned about the pursuit of excellence in the business world and in public service.
About the Author
Nancy Austin earned her MBA in 1977 from the Graduate School of Management at the University of California at Los Angeles, and was a management conultant for two years with Southern California consulting firms, including her own. She then spent four years at Hewlett-Packard, where she ran the company's management-development seminars. Now president of Not Just Another Publishing Company, a member of the Tom Peters Group, she is also the co-author of The Assertive Woman. She lives in the Santa Cruz Mountains in California with her husband, Bill Cawley, and their son Jeff.
--This text refers to an out of print or unavailable edition of this title.
