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Passing your ITIL foundation exam (Best Management Practice) [Paperback]

Christian F. Nissen , Great BritainCabinet Office
4.1 out of 5 stars  See all reviews (16 customer reviews)
RRP: 22.00
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Book Description

29 Feb 2012 0113313551 978-0113313556 3rd ed., 2012
Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management. The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself

Frequently Bought Together

Passing your ITIL foundation exam (Best Management Practice) + ITIL foundation handbook + ITIL For Dummies 2011
Price For All Three: 44.28

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  • ITIL foundation handbook 9.29
  • ITIL For Dummies 2011 16.29


Product details

  • Paperback: 211 pages
  • Publisher: Stationery Office; 3rd ed., 2012 edition (29 Feb 2012)
  • Language: English
  • ISBN-10: 0113313551
  • ISBN-13: 978-0113313556
  • Product Dimensions: 21.3 x 21.3 x 1 cm
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Bestsellers Rank: 17,002 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews
6 of 6 people found the following review helpful
5.0 out of 5 stars Excellent 30 Nov 2012
By J-man
Format:Paperback|Verified Purchase
I used this book to study for my ITIL examination and found the examination a walk over. I can confidently recommend this book as all you need to gain knowledge on the foundation level and to pass the exams.
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3 of 3 people found the following review helpful
3.0 out of 5 stars Average at best 22 July 2013
Format:Paperback|Verified Purchase
Having recently studied for the ITIL Foundation exam, I purchased 'ITIL For Dummies 2011' and followed it up with Passing your ITIL foundation exam (Best Management Practice) to fill in any remaining gaps with the official information. The 'Passing your ITIL foundation exam (Best Management Practice) ' book is an extremely unsatisfying and unpleasant read by nature, I can't highly recommend the ITIL for Dummies edition enough, the trainer in that book isn't simply portraying the information, he actually wants you to understand and digest every aspect of it in an extremely pleasant and satisfying way.
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2 of 2 people found the following review helpful
5.0 out of 5 stars Does what it says on the tin! 27 Jun 2013
By ATabona
Format:Paperback|Verified Purchase
The idea behind the ITIL Foundation certification is to 'offer candidates a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle' – the author does just that by presenting the information in a clear straightforward style using good examples throughout and the typography makes it easy to read and understand. With a couple of hours of easy-paced reading every day you could probably get through it within a week or so.

I can confidently say that this book played a big part in helping me pass the exam. I read the book twice and took notes of key terms and concepts (always find that when I write something down I remember it better!). I also supplemented my study with reading the ITIL Glossary of Terms and going through the ITIL Sample Exam Paper (both found on the Official ITIL website).
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2 of 2 people found the following review helpful
5.0 out of 5 stars A great intro to ITIL 13 Feb 2013
By A. J. Gauld VINE VOICE
Format:Paperback|Verified Purchase
I've tried several times to get into ITIL and read a lot of ITIL V2 material. However I decided to get serious on ITIL V3 and get my Foundation certificate. I bought this book determined to "just get through it" and pass the exam. I was surprised to discover that it is the most accessible guide to ITIL I've yet found. It uses a running case study of a hotel to illustrate the points and a very straightforward style of explanation with clearly highlighted definitions etc. The typography is very clear and the sample questions with detailed explanatory answers help cement the knowledge. The proof of the pudding will be when I sit the exam in a few weeks but I'm feeling confident thanks to this book.
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1 of 1 people found the following review helpful
Format:Paperback|Verified Purchase
The content of the book is great and is up to date. The main problem is that the pages started to fall out of the book after day 2 of the course I was on. A bit of glue and it was better, but it could have been manufactured better.
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1 of 1 people found the following review helpful
1.0 out of 5 stars missing pages 23 May 2013
Format:Paperback|Verified Purchase
my copy of the book came with numerous empty pages, like in the middle of the chapter it will skip pages because its just blank.
total rort as the book was not complete.
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1 of 1 people found the following review helpful
4.0 out of 5 stars Good book 3 May 2013
By aliq
Format:Paperback|Verified Purchase
Good book .. you need only this to Pass the ITIL exam .. recommands to all .. Good luck ......
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1 of 1 people found the following review helpful
4.0 out of 5 stars Good 15 Feb 2013
By Bart
Format:Paperback|Verified Purchase
Good book. I have read it and I think I'm ready for the exam. I would recommend it to others.
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