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Product Description
This book presents the latest syllabus and ITIL content from a learning perspective, for use with the ITIL foundation exam. It contains practical advice for candidates and offers an overview of the purpose and objectives of the ITIL framework. There are sample questions throughout , along with a mock foundation exam with answers that are throughly explained and referenced to aid the learning process.
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Most Helpful Customer Reviews
43 of 44 people found the following review helpful
an excellent book - essential if you're planning to take the open access exam and just study at home
25 Feb 2009
Format:Paperback
Having read the reviews I bought this book, along with the itSMF publication by Jan van Bon IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) and decided to take the open access exam (£155 inc. VAT) rather than opting for one of the various courses that were available (ranging from £595 to £1080 + VAT).
It's a long time since I've had to study from a book for anything but I figured that with 30 years in the industry, most of that spent in outsourcing and 3rd party services, that I would walk it.
I spent the first week studying the itSMF handbook, believing that a thorough understanding of ITIL V3 end-to-end would leave me perfectly placed to take the foundation exam. I then read the first couple of chapters of this book, followed by a stab at the sample questions which it has at the end of each section.
Disaster! I scored abysmally and started to think that NOT taking one of the paid courses had been a false economy.
Then I realised that what the foundation exam is really looking for is correct terminology.
Now I don't necessarily believe that being able to name all the different parts of a car engine will make you a better driver but I have to concede that if the aim here is to improve the quality of Service Management (and in 30 years I've seen some bad examples of it, believe me) then establishing a common language and defining some agreed demarcation lines is as good a place to start as any.
So I put the handbook to one side (excellent though it is) and focused on this the official OGC study aid instead. I concentrated on terminology and definitions and also found some sample papers on the Internet. I did a test paper every 2 or 3 chapters, along with the sample questions in the book.
My results improved over the course of the next few days and I took the open access exam during the second week of February. I learned today that I passed with a score of 92%.
My advice? If you want an excellent, comprehensive reference guide for ITIL V3 end-to-end, buy Jan van Bon's itSMF ITIL V3 handbook.
If you want to pass the foundation exam, buy this OGC study guide.
If you want to pass the exam AND understand the bigger picture, buy them both.
Either way, if you want to pass the exam, GET HOLD OF SOME SAMPLE PAPERS AND DO SOME PRACTICE.
I went through 5 papers in all. This book contains one (caution: in my edition there was a typo in the answer to question 5), you get one sent to you when you register for the exam and I found 3 on the Internet.
I hope you found this review helpful. Good luck!
It's a long time since I've had to study from a book for anything but I figured that with 30 years in the industry, most of that spent in outsourcing and 3rd party services, that I would walk it.
I spent the first week studying the itSMF handbook, believing that a thorough understanding of ITIL V3 end-to-end would leave me perfectly placed to take the foundation exam. I then read the first couple of chapters of this book, followed by a stab at the sample questions which it has at the end of each section.
Disaster! I scored abysmally and started to think that NOT taking one of the paid courses had been a false economy.
Then I realised that what the foundation exam is really looking for is correct terminology.
Now I don't necessarily believe that being able to name all the different parts of a car engine will make you a better driver but I have to concede that if the aim here is to improve the quality of Service Management (and in 30 years I've seen some bad examples of it, believe me) then establishing a common language and defining some agreed demarcation lines is as good a place to start as any.
So I put the handbook to one side (excellent though it is) and focused on this the official OGC study aid instead. I concentrated on terminology and definitions and also found some sample papers on the Internet. I did a test paper every 2 or 3 chapters, along with the sample questions in the book.
My results improved over the course of the next few days and I took the open access exam during the second week of February. I learned today that I passed with a score of 92%.
My advice? If you want an excellent, comprehensive reference guide for ITIL V3 end-to-end, buy Jan van Bon's itSMF ITIL V3 handbook.
If you want to pass the foundation exam, buy this OGC study guide.
If you want to pass the exam AND understand the bigger picture, buy them both.
Either way, if you want to pass the exam, GET HOLD OF SOME SAMPLE PAPERS AND DO SOME PRACTICE.
I went through 5 papers in all. This book contains one (caution: in my edition there was a typo in the answer to question 5), you get one sent to you when you register for the exam and I found 3 on the Internet.
I hope you found this review helpful. Good luck!
8 of 8 people found the following review helpful
Format:Paperback
As a learning objective my manager suggested that I gain ITIL v3 accreditation. My employer provided an on-line CBT course to assist with this, however after three days of sitting in front of a computer I had only progressed ½ way through the course. The information was going in but just not staying there... I know CBT works for some people, just not for me...
Based on the above reviews, I purchased this book and like others read it fully and then did a lot (5) practice exams and referenced back to the book for any questions, which I had got wrong.
I'm pleased to say that today, I comfortably passed the ITIL v3 foundation exam (on the first attempt) due mainly to this book.
Based on the above reviews, I purchased this book and like others read it fully and then did a lot (5) practice exams and referenced back to the book for any questions, which I had got wrong.
I'm pleased to say that today, I comfortably passed the ITIL v3 foundation exam (on the first attempt) due mainly to this book.
11 of 12 people found the following review helpful
Format:Paperback
The book is abt 132 pages, covers all aspects of ITIL framework. I used the book to pass my itil exam. there is a sample exam at the end of the book. But you should search the web for more. You need to read the book a couple of times before sittin the exam. It did a good job of explaining the concepts and practices.
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Most Recent Customer Reviews
Enough to pass ITIL v3 Foundation
This book is more than enough to clear the ITIL v3 foundation exam. Though it can be tiring to go through the entire book because of the boring way it is written but its definitely... Read more
Published 3 months ago by Sriram
Overall impression: great buy
The item arrived in perfect condition. The book fully covers the ITIL Foundation exam syllabus. It is all you need to pass the ITIL Foundation exam. Overall impression: great buy
Published 4 months ago by dkatzi
Really disappointing
This is a really disappointing book. Sorry. I have done well over a dozen different certifications (MCSE, CCNA, ITIL V2, Prince 2, noto to mention my under grad and masters... Read more
Published 5 months ago by Mr. Phil Karp
Not happy
Generally I don't tend to review items but I was so gutted when I received my copy of the ITIL book that I have to write this. Read more
Published 11 months ago by botman
Buy IT
I'm currently putting several staff through ITIL v3 foundation and Capability modules. All have asked for ' course pre-reading' which lead me to buy several ITIL v3 books in... Read more
Published 13 months ago by Keith Hilton
Passing your foundation exam
This is all you need to pass the ITIL v3 foundation exam, read through it twice and get some sample questions and you'll be fine.
Published 15 months ago by nchoud_75
Ideal revision title
From the exam board that is responsible for ITIL, if you can read and work your way through this then you should be able to pass your ITIL foundation exam without too much... Read more
Published 19 months ago by El grebo
A good one
Neat and clean explanation of the core concepts of the ITILv3 Foundation, this text also has "live" examples of the "in the abstract" definitions described in the ITILv3 glossary,... Read more
Published 21 months ago by troggot
many blank pages
Bought it to prepare my exam, but only found there are many blank pages in chapter 4 and 5, which makes the contents inconsistant, want to exchange it.
Published on 2 May 2010 by Yong Chao Song
Ok book bit short
I have been looking mostly at other things but this book looks ok plenty of information more for managers than the technicians themselves.
Published on 17 Nov 2009 by Mr. T. Seymour
Listmania!
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