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Passing your ITIL foundation exam: the official study aid: The Official ITIL Foundation Study Aid
 
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Passing your ITIL foundation exam: the official study aid: The Official ITIL Foundation Study Aid (Paperback)

by Christian F. Nissen (Author)
4.3 out of 5 stars See all reviews (7 customer reviews)
RRP: £15.00
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Frequently Bought Together

Passing your ITIL foundation exam: the official study aid: The Official ITIL Foundation Study Aid + IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) + ITIL V3 Foundation Complete Certification Kit: Study Guide Book and Online Course
Price For All Three: £72.71

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Product details

  • Paperback: 183 pages
  • Publisher: TSO (The Stationery Office); 2nd impression (with corrections) 2008 edition (15 Nov 2007)
  • Language English
  • ISBN-10: 011331079X
  • ISBN-13: 978-0113310791
  • Product Dimensions: 21.6 x 21.2 x 1.2 cm
  • Average Customer Review: 4.3 out of 5 stars See all reviews (7 customer reviews)
  • Amazon.co.uk Sales Rank: 4,023 in Books (See Bestsellers in Books)

    Popular in these categories:

    #3 in  Books > Study Books > Professional > Law
    #100 in  Books > Business, Finance & Law > Management

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Product Description

Product Description
The publication is endorsed by APM Group, the official ITIL Accreditor, contains full details of the Official ITIL Qualifications. Suitable for those taking the foundation exam it provides an overview of the purpose and objectives and format of the examination. The title offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam.

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Passing your ITIL foundation exam: the official study aid: The Official ITIL Foundation Study Aid
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ITIL V3 Foundation Complete Certification Kit: Study Guide Book and Online Course 4.5 out of 5 stars (31)
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IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library)
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IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) 4.9 out of 5 stars (7)
£10.99
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Customer Reviews

7 Reviews
5 star:
 (4)
4 star:
 (1)
3 star:
 (2)
2 star:    (0)
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Average Customer Review
4.3 out of 5 stars (7 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
6 of 6 people found the following review helpful:
5.0 out of 5 stars an excellent book - essential if you're planning to take the open access exam and just study at home, 25 Feb 2009
By J. Macrae (UK) - See all my reviews
(REAL NAME)   
Having read the reviews I bought this book, along with the itSMF publication by Jan van Bon IT Service Management based on ITIL V3: A Pocket Guide (English Version) (ITSM Library) and decided to take the open access exam (£155 inc. VAT) rather than opting for one of the various courses that were available (ranging from £595 to £1080 + VAT).
It's a long time since I've had to study from a book for anything but I figured that with 30 years in the industry, most of that spent in outsourcing and 3rd party services, that I would walk it.
I spent the first week studying the itSMF handbook, believing that a thorough understanding of ITIL V3 end-to-end would leave me perfectly placed to take the foundation exam. I then read the first couple of chapters of this book, followed by a stab at the sample questions which it has at the end of each section.
Disaster! I scored abysmally and started to think that NOT taking one of the paid courses had been a false economy.
Then I realised that what the foundation exam is really looking for is correct terminology.
Now I don't necessarily believe that being able to name all the different parts of a car engine will make you a better driver but I have to concede that if the aim here is to improve the quality of Service Management (and in 30 years I've seen some bad examples of it, believe me) then establishing a common language and defining some agreed demarcation lines is as good a place to start as any.
So I put the handbook to one side (excellent though it is) and focused on this the official OGC study aid instead. I concentrated on terminology and definitions and also found some sample papers on the Internet. I did a test paper every 2 or 3 chapters, along with the sample questions in the book.
My results improved over the course of the next few days and I took the open access exam during the second week of February. I learned today that I passed with a score of 92%.
My advice? If you want an excellent, comprehensive reference guide for ITIL V3 end-to-end, buy Jan van Bon's itSMF ITIL V3 handbook.
If you want to pass the foundation exam, buy this OGC study guide.
If you want to pass the exam AND understand the bigger picture, buy them both.
Either way, if you want to pass the exam, GET HOLD OF SOME SAMPLE PAPERS AND DO SOME PRACTICE.
I went through 5 papers in all. This book contains one (caution: in my edition there was a typo in the answer to question 5), you get one sent to you when you register for the exam and I found 3 on the Internet.
I hope you found this review helpful. Good luck!
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4 of 4 people found the following review helpful:
4.0 out of 5 stars Very good..passed my exam only using this, 27 Sep 2008
The book is abt 132 pages, covers all aspects of ITIL framework. I used the book to pass my itil exam. there is a sample exam at the end of the book. But you should search the web for more. You need to read the book a couple of times before sittin the exam. It did a good job of explaining the concepts and practices.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars Excellent Book - Highly recommended, 20 Jan 2009
By Henry Wright (UK) - See all my reviews
(REAL NAME)   
As a learning objective my manager suggested that I gain ITIL v3 accreditation. My employer provided an on-line CBT course to assist with this, however after three days of sitting in front of a computer I had only progressed ½ way through the course. The information was going in but just not staying there... I know CBT works for some people, just not for me...

Based on the above reviews, I purchased this book and like others read it fully and then did a lot (5) practice exams and referenced back to the book for any questions, which I had got wrong.

I'm pleased to say that today, I comfortably passed the ITIL v3 foundation exam (on the first attempt) due mainly to this book.
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Most Recent Customer Reviews

3.0 out of 5 stars academic language
Having got used to easier English, as a non-native speaker, i have to say this book was a bit too academic and even boring at times. Read more
Published 1 month ago by D. Javier Perez

5.0 out of 5 stars Passing your ITIL foundation
The seller deliver the book less than 24hrs, and the book really touch all aspect that is needed to know about ITIL, moreso it is well structured. Read more
Published 2 months ago by Wacxy

5.0 out of 5 stars ITIL Book Review
Contrary to the other opinions on here, i only used this book to study for my ITIL open centre exam and i scored 72% ( you need 65% to pass)

This book is all I... Read more
Published 8 months ago by Rob

3.0 out of 5 stars CBT is better
Being an IT trainer and heavily involved in ITIL and ISO 20000 I was well aware of this book and needed to buy it to help with my training tasks. Read more
Published 10 months ago by Mr. S. Dar

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