I ordered this item for myself as a little Christmas pressie to myself, I felt I deserved it. Having a larger wrist than most ladies, I was having trouble getting the bigger size, spotted it on Amazon and decided to take a chance & send for it. I wasn't bothered if it didn't arrive before Christmas as I was late in ordering it. It arrived, excellently packaged, yes it was in a plastic bag, so what, included in the parcel was a lovely box and pandora bag. The loveliest thing of all was a Christmas message, in German, from the sender, what a lovely thing to do. I will hopefully do business with them again in the future and would recommend them highly.