Top critical review
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Gem of a camera ... appalling manufacture support
on 17 January 2010
I purchased my GF1 from Amazon in November 2009, I have been a working photographer for several years, and the purchase was to replace a Canon G10 which had served me exceptionally well.
The GF1 itself is simply a gem, its low light capability is at least 3 stops better than the G10, and while not as compact offers greater flexibility. It has been my in the bag take everywhere camera since purchase for the moments that a large SLR are just to cumbersome.
Now the bad news, in early january went to turn the unit on, and nothing on the LCD screen, nor the accessory viewfinder. Camera still powers up, focuses fine and captures images, but both viewing options are dead. I contacted Panasonic and shipped the unit to them under warranty to have it repaired. I have just received their response telling me the damage is the result of impact, and will not be covered. Having now trawled the interweb I have discovered Panasonic are renowned for their denial of responsibility dating back to the FX7 / 8 and 9 models. A lengthy tirade is readable on photo.net from the dozens of disgruntled customers.
This has left a very very bitter taste in my mouth, the quote of repair £312 plus VAT. Don't get me wrong, I certainly don't baby my equipment, it is a tool to be used, but I can categorically state this camera has never suffered from impact outside of normal use, if its not capable of withstanding normal day to day use then their are issues to be addressed.
So while I endorse the product for its image quality, I'd give panasonic the biggest thumbs down for product support.
Buy at your own peril (and check your insurance paperwork for cover)
On the upside, camerasure insurance ... I cannot speak highly enough of, they paid the bill without question.