I was very disappointed when I received these pens as they were loose in a jiffy envelope, and not in packets as per the listing. There were many the same colour, again not as per listing. Also, there were only 14 in the envelope and not 16 as stated. This item was clearly packed with no care or attention and I think there is little customer care from this seller. I await a response from them but would recommend you buy these from any local store to you as I have since found packs of 20 or 30 for about the same price and presented as they should be - in packets!