- Paperback: 96 pages
- Publisher: Hodder Arnold (26 Sep 2003)
- Language English
- ISBN-10: 0340811498
- ISBN-13: 978-0340811498
- Product Dimensions: 19.4 x 12.2 x 1.2 cm
- Average Customer Review: 4.5 out of 5 stars See all reviews (2 customer reviews)
- Amazon Bestsellers Rank: 1,794,684 in Books (See Top 100 in Books)
- See Complete Table of Contents
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More About the Author
Product Description
Product Description
Outsourcing is a growing trend in businesses of all sizes. Organisations are increasingly seeing the value of allowing other companies to carry out non core activities leaving the core to concentrate on what it's good at. This book covers a range of key issues that any SME owner or manager would need to consider before making the step to outsourcing, including how to handle the tendering process, contractual concerns and staff considerations. The book's main message is that outsourcing is not just a one-off arrangement, but an ongoing project that needs to be maintained and built upon.
About the Author
Jacqueline Chapman MBA is an experienced manager with 18 years experience mostly in financial institutions.The last five years have been spent as a consultant helping organisations improve services.This is her third book.
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Customer Reviews
Most Helpful Customer Reviews
1 of 1 people found the following review helpful
Format:Paperback
This is a very short guide to the world of outsourcing. It does not contain any in depth information, but it does allow the manager without much experience of the market to get an overview in just a short time. It glosses over the detail, but then that's the point of the book - to get you up to speed quickly and it does this well.
Format:Paperback
The book guides the reader from the early stages of outsourcing to Service Level Agreements Management and service delivery and support. Great little book by Chapman who's done a great job desrcibing the outsourcing lifecycle.
He is certainly going to be a strong reference in my Masters degree thesis for a framework I am developing for IT Outsourcing Management.
I would highly recommend this book.
He is certainly going to be a strong reference in my Masters degree thesis for a framework I am developing for IT Outsourcing Management.
I would highly recommend this book.
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