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Product Description
Outsourcing of some business functions pre-dates the technological revolution of the latter part of the twentieth century. Nevertheless, 99% of outsourcing would not be logical or necessary if it was not for the constantly changing and improving technology.
Despite the circumstances, most organisations are left with no alternative but to keep trying to improve their systems. They then have two basic alternatives. They can either do it in-house by buying the necessary equipment, software and external help, or they can externalise the function completely by taking one of the outsourcing routes.
Research undertaken into project failure rates at the beginning of 2000 has provided the author with a unique insight into the real level of success obtained from choosing either internal or external solutions to the competitive problem.
The Outsourcing Dilemma
presents the arguments for and against outsourcing and suggests ways in which the enormous problems of maintaining competitiveness might be approached.
The book examines:
- the changing times that have brought about the need to be competitive in all functions
- the various internal solutions to the problem of maintaining competitiveness
- the advantages and disadvantages of the external solution of outsourcing
- the extent to which outsourcing is being practised and the functions being outsourced
- the growing range of alternatives to full outsourcing
- a range of factors that potential clients should know about outsourcing providers
- factors to consider when choosing an outsourcing service provider
- alternative options towards achieving lasting competitiveness.
The Outsourcing Dilemma includes controversial case studies highlighting the advantages and potential pitfalls of outsourcing, and a revolutionary long-term competitiveness option – ‘Business Satellites’ - that does not require short-term dramatic change, expense and disruption.
Competitive advantage is a choice. Who are you going to entrust it to?
From the Back Cover
How can we become competitive and remain competitive over all our business processes?
Is outsourcing still a matter of choice or has it become essential to our survival?
Dramatic advances in technology have led to managers seeking methods of ensuring maximum competitiveness across all business processes. There is now the need to consistently evaluate the technology on offer and achieve improvements. Faced with an often less than adequate internal skills base, full time external specialists are inevitably seen as an important solution to the problem.
Outsourcing has become a strategic decision – but is it really the answer to all our problems? Many outsourced projects fail to meet the client’s needs and the decision to outsource is not a simple one.
The Outsourcing Dilemma presents objectively the arguments for and against outsourcing, enabling you to confront the issues that need to be considered before taking a decision to outsource.
Competitive advantage is a choice. Who are you going to entrust it to?
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Most Helpful Customer Reviews
11 of 11 people found the following review helpful:
5.0 out of 5 stars
A well written A to Z of Outsourcing,
By michaelbarton@centauruk.com (London, England) - See all my reviews
This review is from: The Outsourcing Dilemma: The Search for Competitiveness (Paperback)
Is your organisation considering outsourcing one of its non-core activities? Do you work for an outsourcing provider? J Brian Heywood's book about outsourcing is a comprehensive look at the topic from the perspective of both the client considering outsourcing as a way to improve their competitiveness and the outsourcing service provider. Both types of organisations will gain an invaluable insight into the outsourcing world. The book gives sound advice and backs up the advice with loads of actual examples. The author explains how outsourcing, if handled correctly, has the potential to produce real tangible saving for all types of organisations, not just large ones. He also explains how outsourcing arrangements can fail and what clients and service providers should do to limit their risks of failure. The book answers the questions: · Why outsource? · What are the benefits of outsourcing? · Which functions should an organisation should consider outsourcing? · What are the alternatives to full outsourcing? · How does an organisation choose an outsourcing service provider? The author argues the case for a 'Business Satellite' approach to outsourcing where the client and the service provider establish a separate organisation that is jointly owned so both can share in the future benefits generated from the outsourcing agreement. I would say that this book is a must read for any organisation looking for ways to improve their competitiveness in today's market.
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Most Helpful Customer Reviews on Amazon.com (beta) Amazon.com:
5.0 out of 5 stars (1 customer review) 9 of 10 people found the following review helpful:
5.0 out of 5 stars
A well written A to Z of Outsourcing,
By Michael Barton - Published on Amazon.com
This review is from: The Outsourcing Dilemma: The Search for Competitiveness (Hardcover)
Do you work for an outsourcing provider? J Brian Heywood's book about outsourcing is a comprehensive look at the topic from the perspective of both the client considering outsourcing as a way to improve their competitiveness and the outsourcing service provider. Both types of organisations will gain an invaluable insight into the outsourcing world. The book gives sound advice and backs up the advice with loads of actual examples. The author explains how outsourcing, if handled correctly, has the potential to produce real tangible saving for all types of organisations, not just large ones. He also explains how outsourcing arrangements can fail and what clients and service providers should do to limit their risks of failure. The book answers the questions: · Why outsource? · What are the benefits of outsourcing? · Which functions should an organisation should consider outsourcing? · What are the alternatives to full outsourcing? · How does an organisation choose an outsourcing service provider? The author argues the case for a `Business Satellite' approach to outsourcing where the client and the service provider establish a separate organisation that is jointly owned so both can share in the future benefits generated from the outsourcing agreement. I would say that this book is a must read for any organisation looking for ways to improve their competitiveness in today's market. |
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