Robbins' book is objective and comprehensive of certain behavior in certain organizations. The interactions comprehensively covered are those where a person in a position of management and another in a position of non-management interact, while there is little coverage of interactions between peers (manager-to-manager or nonmanager-to-nonmanager) or between a person who is as well educated as his manager (eg a firm of knowledge workers). The interactive behavior that is covered in this book is representative of certain sections and levels of Fortune 500 companies as well as certain portions and levels of local and federal civilian government. It provides little to no insight into common interactions frequently occuring in small high-tech firms, medium high-tech firms, parts of large high-tech firms, or significant portions of military organizations (at the both intraenlisted, intraofficer, as well as levels between enlisted and officers).
I've been assured and reassured by organizational professors that my next few thoughts are incorrect. Let me assure you, however, that the text is objective - it only lacks in scope of organizational behavior.
Many of my common experiences within organizations seem to have limited coverage within this text. Though my time spent in studying this text was not a waste, my expectations of gaining insight into organizational behavior as I have experienced it within small to medium high-tech firms were far from fully satisfied.