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Oracle Siebel Crm 8 Developer's Handbook [Paperback]

Alexander Hansal
5.0 out of 5 stars  See all reviews (1 customer review)
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Book Description

26 April 2011
A practical guide to configuring, automating, and extending Siebel CRM applications Overview Use Siebel Tools to configure and automate Siebel CRM applications Understand the Siebel Repository and its object types Configure the Siebel CRM user interface - applets, views, and screens Configure the Siebel business layer - business components and business objects Customize the look and feel of Siebel CRM applications A multitude of explanatory tables, screenshots, and precise diagrams to illustrate the topics Instructions valid for versions 8.0, 8.1, and 8.2 In Detail Oracle's Siebel CRM is market-leading Customer Relationship Management software. Unmatched in functionality and scalability, Siebel enhances a company's sales performance, improves customer satisfaction, and provides a robust Customer Relationship Management system for an organization. Written by Oracle employee and Siebel expert, Alexander Hansal, this book is a complete practical guide to configuring, automating, and extending Siebel CRM applications. You will learn how to configure the Siebel CRM user interface objects as well as the underlying business layer objects by using real-life case study examples. In addition, you will learn to safely configure the Siebel data model. You will learn how the object types in the Siebel Repository are related to each other and how they are organized in different layers. The book then teaches you to configure the Siebel CRM user interface objects such as views and applets as well as the underlying business layer objects by using real-life case-study examples. Always having one eye on performance and upgradeability, you will learn to safely configure the Siebel data model. Understanding and using the Siebel event framework for automation is also a key focus area of the book. You will gain a thorough and solid understanding of integration objects to support EAI interfaces. Chapters on Siebel Workflow, Task UI, and scr

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Product details

  • Paperback: 576 pages
  • Publisher: Packt Publishing (26 April 2011)
  • Language: English
  • ISBN-10: 1849681864
  • ISBN-13: 978-1849681865
  • Product Dimensions: 23.5 x 19 x 3 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 874,931 in Books (See Top 100 in Books)

Product Description

About the Author

Alexander Hansal Alexander Hansal has worked as an IT professional in small, medium, and global corporations. Since 2001, Alexander works as a technical instructor and consultant for Siebel CRM and Oracle Business Intelligence in Europe. He enjoys teaching, and shares his knowledge and expertise in his classes at Oracle University and in his weblog,

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Most Helpful Customer Reviews
1 of 1 people found the following review helpful
5.0 out of 5 stars Excellent Siebel developer's guide 14 May 2011
By mroshaw
Format:Paperback
When searching for useful information or documentation about Siebel development, time again I end up back in Siebel Bookshelf. There have been a few attempts over the years by independent authors but nothing has come close to the completeness of Bookshelf or the hands on usefulness of the Oracle Core Consulting training course.

Until now!

The Siebel 8 Developer's handbook is an excellent combination of:

1. Key concepts and tutorials, covering the basics of the Siebel development process
2. Technical reference, covering some really useful tips and tricks such as standard Business Services and User Properties

The book covers the Siebel Tools basics, UI configuration, business layer configuration, workflow and some scripting - as well as other bits and pieces. Don't expect a complete eScript reference here - it's mentioned but not covered in massive detail. eScript is such a huge subject, this doesn't surprise me and it certainly doesn't take anything away from the book. Installation and administration is very, very briefly covered in an appendix - however, this is a developers guide and Alex has another book out there that covers this area in greater detail.

It's useful as a beginners guide but with information and tips in there that may surprise seasoned Siebel developers. Whether it could replace the Core Consulting course - I'm not so sure. The book is certainly something where real beginners to Siebel could pick up and start to understand the development process - however, I still think the context and detail in the instructor led training is vital for good developers who really understand the technology and how to implement it well. Don't expect to get rid of your shortcut to Bookshelf either - you'll still need to refer back for greater detail in most areas.

Overall, a great book that I would highly recommend to Siebel developers.
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Amazon.com: 5.0 out of 5 stars  1 review
1 of 1 people found the following review helpful
5.0 out of 5 stars Excellent Reference Material, Recommended 23 Aug 2012
By Richard Napier - Published on Amazon.com
Format:Paperback
This review is a shortened version of the article on [...]

Before beginning, a little bit of disclosure. I have been professionally involved in CRM since about 1993, I am an ex-employee of Siebel Systems and I run a consultancy firm dealing with Siebel CRM and the issues confronted by customers and integrators alike. I also correspond from time to time with the author but I wrote this article entirely from the perspective of future readers, and I received no guidance or suggestions from anyone.

Chapter one gets underway with a guided tour of the user interface and introduction to the basics, the text is clear and concise and the explanations are a good foundation for what follows. Some of the diagrams were a bit basic for powerpoint fanatics like us but everything held together well.

Chapter two covers the mechanics of life as a developer, and goes through all the key steps like check out / in and so on. I did miss coverage of the "Import from Archives" (plural) and a more detailed overview of the Diff... functionality with the editing features and SRF Compare though, for completeness.

Chapter three introduces the AHA organization. I kind of expected Alan Partridge to be the CEO (sorry, British humour). Nice attention to detail here and referencing the different requirements and chapters in the book.

Chapter four is the sujet épineux of Strings and translation. I liked this chapter a lot as the process is key, even in single-language deployments, and I get fed up of hearing about String Overrides becoming standard practice.

Chapter five begins the visual work, working through examples related to the Case Study of AHA and showcasing the web editors. Good stuff and as always, great to have a reference guide.

Chapter six, Views and Screens. Alex has done a good job of clarifying the largely impenetrable vocabulary (Aggregate Category, Aggregate View and so on) for the new configurator.

Chapter seven covers the major topic of Business Components and Fields. As a trainer, I found myself nodding vigorously when the chapter explained the basics of Joins, Fields and Join Specifications, simple concepts that need to be very carefully embedded in the brain of a configurator from day one, otherwise there will be endless confusion especially with Joins. Many configurators will benefit from the clear diagrams and screenshots.

Chapter Eight, following the logical structure of the book, reviews the Data Layer and there are a great many points here that are worth the cost of the book alone to prevent unnecessary "messing about" with the data model as well as good pointers for how to approach things. The Case Study examples here really add value.

Chapter Nine, Business Objects and Links we particularly liked as it covered in detail 1:M extension tables and the various properties that tie up the collection of Business Components.

Chapter Ten, Picklists of all shapes and sizes has some really nice descriptions of some of the more arcane stuff, the unpronounceable UpdateOnlyIfNull amongst them.

Chapter Eleven introduces the inimitable and oft maligned MVF, MVG and MVL not to mention the Primary, EXISTS() and a whole load of good stuff that you can find, mis-described and misunderstood, in a great many online resources. This really puts the record straight.

Chapter Twelve, good old Visibility and Access Control. Very clear but there was no coverage of the Product Group Visibility - now showing in a Siebel 8.1 Financial Services near you.

Chapter thirteen, the Pandora's box of User Properties. Alex wisely avoids going into overly arcane examples and fills the configurator's toolkit with the most useful and practical (and supported) examples. Very well done, this should be pasted up on the wall, especially the framework description for Named Method.

Chapter Fourteen eases off the gas pedal and we discover drilldowns of all varieties, well done for documenting drilldowns in form applets, something that comes up regularly.

Chapter Fifteen delves deep into the Web Templates, CSS and other external custmizations and everyone should be happily changing the logo in the menu bar by the end of it. And for my customer who kept asking for a round applet, sorry, but now you can find out why that is not on the list of options.

Speaking of menus, Chapter Sixteen gets us adding menus and commands and generally gives the framework a complete description which gives me a great burst of pleasure since it is usually misunderstood and misquoted and half-inferred. Good job.

Chapter Seventeen, still going great guns, explains everything you ever wanted to know about Business Services and how to read, test and generally exercise them. A nice overview and I am sure there will be more to come in the chapters on Automation later on.

Chapter 18 - Supporting Integration Interfaces

The chapter is about as clear as can be on the subject of Internal Integration Objects and their Wizards (not all of which are particularly wizard-like, especially after you have deactivated 9 million fields by hand - where is the magic wand when you need it?). I understand the rationale for not including much about External Integration Objects (perhaps they will be in the next book) . I did like the table at the end of the chapter with the different User Properties - again, something that Alex has rendered readable, a true challenge.

Chapter 19 - Siebel Workflow

Good overview and an excellent Case Study that talks about a Customer Situation I have faced more than once in CRM, and the elegant example makes the whole thing stick.

Chapter 20 - Advanced Siebel Workflow Techniques

This chapter deals with the sort of thing that should be mandatory reading for all Workflow specialists, or should be in the Siebel Training they receive - error steps, sub-processes, utility services like Echo and so on.

Chapter 21 - Siebel Task User Interface

Ah....the Task UI. Once the most hyped, talked-about, radically-departing from the old style user interface option of all time. Now, with a lot of customers scratching their heads as they think about the effort, cost, duplication of work (this is only available in High Interactivity remember), it tends to be dismissed (and has had it's fair share of issues as well - for example) but can definitely be a useful tool in green field deployments. The example is good in this chapter because it doesn't just enter data, as so many examples do.

And on another note, it explains clearly, the role of the Task Pane View - will be appreciated by many people who get confused when manuals forget to put key words in Bold I know. As Bill Bryson almost said once on his arrival in a boarding house in England for the first time, "What the f**k is a Task Pane?"

Chapter 22 - Extending Siebel CRM Functionality with Scripting.

Abandon performance and migratability, all ye who enter here. Alex wisely sticks to the core messages in this chapter, including

"There is a risk of reinventing the wheel when developers ignore the rich library of standard business services delivered by Oracle."

"Only when the declarative possibilities of Siebel Tools do not suffice for us to implement the requirement should we resort to scripting."

Chapter 23 - Advanced Scripting Techniques.

This chapter delves into some of the useful ways to use Browser Script, but never takes it's eye off the ball and keeps reminding us of the high responsibility we have for the project and the risks we introduce with scripting of any kind. It also includes the most useful Script Profiler from Siebel 8.1.

Chapter 24 - Deploying Configuration Changes between environments

Where would we be without REPIMEXP, DEV2PROD and ADM? Good stuff. CFGMERGE was missing, I know it is concerned with the configuration store file but it would have been nice to have a pointer to it as part of the "Deployment Kit".

The various appendices deal with setting up a demonstration environment and how to use the funky code files provided with each chapter. Finally the last chapter is where to get more information, and we can only repeat here what has been a long standing issue with people getting the knowledge they need for Siebel Projects.

"The money saved on training (or no training) will be spent equally fast on project delay. It is paramount for the Siebel professional to expose him or herself to high quality instructor-led training, which is provided for example by Oracle University and its training partners throughout the world."

Alex has gone a long way to providing those people, who do spend the time and effort needed to go on Siebel training, with valuable reference books for their future career. Well done!
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