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Operations & Process Management: Principles and Practice for Strategic Impact Hardcover – 23 Nov 2005

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Product details

  • Hardcover: 560 pages
  • Publisher: Financial Times/ Prentice Hall; 1 edition (23 Nov. 2005)
  • Language: English
  • ISBN-10: 0273684264
  • ISBN-13: 978-0273684268
  • Product Dimensions: 20.1 x 2.4 x 27.2 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 85,167 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

From the Back Cover

Everyone manages processes . . . Everyone is an operations manager

“. . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings.”
--Par Åhlström, Professor of Operations Management, Chalmers University of Technology

“This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas.”
--Dr. Alison Smart, Manchester Business School, University of Manchester

“This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life.”
--Stephen Disney, Cardiff Business School


Written by best-selling authors in their field, Operations and Process Management inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations.

Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced. 

  • A diagnostic approach equips you with the questions to effectively assess and improve the operations and processes in your company.
  • Cases in the main text provide an insight into the reality of managing operations. Interactive cases provide the opportunity to work through the decision-making process to solve operations problems.
  • A balance of service and manufacturing examples equips you with a practical and wide-ranging understanding of the material.
  • An interactive study guide featuring video, animated diagrams, Excel spreadsheets and further examples provides practical guidance on core concepts and issues.

Ideal for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process management.



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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews

7 of 7 people found the following review helpful By Nicholas J. R. Dougan VINE VOICE on 6 Sept. 2008
Format: Hardcover
I am using this text as part of a course on Operations Management - it was written primarily, I should think, for MBA courses and the like. So, while there are doubtless other books that go into more detail on certain aspects, it gives a comprehensive overview, backed up by many case studies and a CD with more materials, self-tests etc.

The authors, all of whom are associated with top-rated Warwick Busness School (WBS), take a holistic approach to operations management - it is not just about manufacturing operations but extends to operations in the core processes of service industries and to support processes - marketing, sales, finance, HRM, etc - in all types of business. (Many of the case studies are about service industries.) Design, delivery, development and direction of operations are covered. Almost all managers, Slack et al argue, are operations managers to some extent.

This is an excellent book, and one that would, I think, be useful in astand-alone way for those who don't have the luxury of following a course on the subject. If you are involved in managing any kind of process, and haven't had any formal training, then it is worth reading this book. If you are anything like me, just the first couple of chapters, covering such subjects as the "4Vs" and "operations performance objectives" will provide a simple, helpful framework for matters that you probably instinctively understand already.
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Most Helpful Customer Reviews on (beta) 1 review
Good book, touches upon a lot of information 10 Sept. 2013
By Dpbours - Published on
Format: Hardcover Verified Purchase
First of all, it is typically a student guide.

Secondly., if you buy it second-hand there is a CD coming with it and that might then be missing. Having said that; I did buy it second hand, it did come with the CD and up to now I have not yet used, nor missed the CD, given it seems to focus on the case studies and exercises, which I don't follow.

It discusses a lot, touches upon a lot of information on operations and process management. But I have books of 400+ pages discussing specific topics of this book like 'inventory management' / 'resource planning and control' / 'risks and resilience'. etc. It gives a good introduction, but you will need to dig deeper with other books and resources for specific topics.
Another point would be that I still did not get a firm answer on what is really the big difference between operations managements, supply management, process management, value chain management etc.?! Not that it matters; it is all a matter of perspective. But it would have been nice to see a bit of a deeper discussion on these topics.

Still, a good book.
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