From the Back Cover
Everyone manages processes . . . Everyone is an operations manager
. . . integrates services and manufacturing operations further than has been done before in any Operations Management textbook. This makes the book ideally suited for an MBA audience; who come from a multitude of organizational settings.
--Par Åhlström, Professor of Operations Management, Chalmers University of Technology
This text places operations management clearly in context. I particularly like the emphasis on process management as a means of demonstrating the ubiquity of processes, even outside the traditional operations areas.
--Dr. Alison Smart, Manchester Business School, University of Manchester
This comprehensive text shows how persuasive, relevant and exciting Operations Management is to business and everyday life.
--Stephen Disney, Cardiff Business School
Written by best-selling authors in their field, Operations and Process Management inspires a critical and applied mastery of the core principles and processes fundamental to managing business operations.
Approaching the subject from a truly managerial perspective, this brand new text provides clear and concise coverage, whilst the accompanying CD provides an opportunity to practice and further explore the concepts and techniques introduced.
- A diagnostic approach equips you with the questions to effectively assess and improve the operations and processes in your company.
- Cases in the main text provide an insight into the reality of managing operations. Interactive cases provide the opportunity to work through the decision-making process to solve operations problems.
- A balance of service and manufacturing examples equips you with a practical and wide-ranging understanding of the material.
- An interactive study guide featuring video, animated diagrams, Excel spreadsheets and further examples provides practical guidance on core concepts and issues.
Ideal for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process management.