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Operations Management: The Art & Science of Making Things Happen [Paperback]

James T H Cooke
4.9 out of 5 stars  See all reviews (14 customer reviews)
RRP: 17.99
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Book Description

19 Nov 2012
What the business schools don't teach you to survive and flourish. Putting management theory into practice faces some major challenges. Some of the raw realities of modern work environments require a high level of intuition and judgement over and above scientific methodology alone. This book sets out the hard learnt experience of a senior Scotland Yard officer and centres on three themes: How to develop and look after yourself as an individual manager; how to make operations happen and work successfully; how to develop a high performance team around you. This book has many important messages for new managers, enabling them to survive and eventually flourish whilst guiding more experienced Directors to secure the holy grail of truly exceptional performance. It has equal relevance to those in the public, private and voluntary sector who have to translate strategy into action.

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Product details

  • Paperback: 342 pages
  • Publisher: Ecademy Press Ltd (19 Nov 2012)
  • Language: English
  • ISBN-10: 1908746637
  • ISBN-13: 978-1908746634
  • Product Dimensions: 1.8 x 15 x 22.6 cm
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Bestsellers Rank: 581,614 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description


If you're having to manage and lead in the tough conditions that dominate everywhere today, you need James Cooke's guidance. He's crammed more than three decades of coal-face experience into a book that is destined to become a touchstone for anyone who wants to succeed in business, public service or life in general. -- Patrick Mercer OBE, Member of Parliament for Newark Clear, concise and informative, each chapter comes alive with examples, stories and case studies. You can read it from cover to cover or jump in at any point for pearls of wisdom that will help you take your life and business to the next level of success. -- Bev James, Best Selling Author of Do it or Ditch it! CEO of The Coaching Academy Essential reading if your personal and professional goal is long term effectiveness and high performance as an Operations Manager. -- Andrew Priestley, Business Coach & Ecademy advisor Leadership and management starts with the 'self' and Cooke has rightly brought this in to context within the needs of the individual, the team and the task. He is more than an ex-police officer. He is a leader, a manager, a coach and businessman. He uses his experiences from his public and private life providing a well-balanced, informative and insightful book that captures the essence of operations management. This is a must have book for any aspiring or current leader. -- Lieutenant Colonel Stewart Hill, Professional Leadership Speaker and former Army Officer (severely injured in Afghanistan) This is a book full of wit, wisdom and professional clout. It's written by a former high ranking police officer who has been in the thick of it and knows what he is talking about. This is not another run of the mill management tome but a sharp and intensely, practical book. It is sprinkled with small learned gems that send out the right message to various audiences such as wearing a uniform cap when exiting a police vehicle at an incident. Some will miss the value of such tiny details of wisdom but they are the nuggets that mark James out as a consummate professional. He also throws in vivid funny scenes such as a drunk woman resisting arrest and leaving James having his keys caught up in her stockings. Every manager who reads this book will be a better manager for it. Switch off the television and get stuck into Operations Management. It's worth it. Highly recommended. -- Paul Marsden, Former Shadow Transport Minister and Member of Parliament for Shrewsbury

About the Author

James Cooke is an experienced Operations Manager having just completed a 33 year police career at Scotland Yard. He was latterly responsible for developing several pioneering programmes of work to counter the growing threat of gun and gang crime in London. He has now established a new business, Standing Start Solutions, which provides operations training and VIP Close Protection security services.

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Customer Reviews

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Most Helpful Customer Reviews
2 of 2 people found the following review helpful
My bye line is taken from the subtitle to this book. Applicable to business, public sector or not for profit, this is a highly readable book full of clear thinking on how to go about making things happen wherever you are in your career, written by someone with wide experience and great understanding of his subject. Highly recommended!Operations Management: The Art & Science of Making Things Happen
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5.0 out of 5 stars Curative for the operations minded 4 July 2013
Of the myriad books written upon the subject `Operations Management', this is a specific book that has assiduously portrayed the theories and how it is intertwined with practice. James has rendered the essence extremely well and his intricate capture of various London cases during his tenure at Scotland yard and its absolute relevance to OM is striking and distinctive. The book inescapably touches upon the fundamentals of OM, the human angle and development of people to form a coherent team and is an interesting read. The book has innumerable concepts, analogies, examples as well as references to various OM tools. The indulgence in specificities of meticulous planning and preparation would be aspects useful in an organizational as well as academic context. Noteworthy amongst others is the way James gets into a narrative of various cases, experiences and learning from his metropolitan policing days at London. There is an intensity and ardor in his writing and the book offers a piercing insight into OM.

Nandu Menon
Managing Director, Headstride Ltd
Leadership Coach, Sales Trainer, Speaker
London UK
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3.0 out of 5 stars Review 5 May 2013
Format:Kindle Edition|Verified Purchase
This is an interesting book, but not what I had expected or hoped for.

The book concentrates a lot on the authors own career and achievements and feels more like a biography in places. There is a lot of over use of various learning models and theories, which whilst interesting is not anything new to anyone in a senior management role.

On the whole the book is well written, but not entirely relevant, unless of course you are in the police force, in which case it will be of much greater use.
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5.0 out of 5 stars Operations Management 10 April 2013
James Cooke's book `Operations Management' is both insightful and immensely useful. He demonstrates how models frame understanding of complex situations and guide action. The discussions and examples tackle the people, power and politics issues that are essential for successful operations management, and his personal reflections on a demanding role bring the points to life in a compelling manner. Overall, the book makes a genuine contribution to effective practice and will be useful to students and practitioners in a range of roles.
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5.0 out of 5 stars operations management - James T H Cooke 6 Jan 2013
'Operations management' by James T.H. Cooke is a fascinating, informative often entertaining book based on over thirty years experience in the police force. It is essential reading for today's managers and leaders in our fast-changing society and is relevant to many areas of public service and business management. It is provides a refreshing, clear and concise outlook based on a successful career and the many experiences and lessons learned along the way.

Alison Houlbrooke
Independent Music Education Consultant, Teacher and Choral Director
West Midlands
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Honesty is the theme which runs throughout this superb study of how truly effective OM is only possible with a totally honest appraisal of self, of others and of situations without dodging some of the fundamental but often hugely challenging issues which actually exist. Using a wealth of refreshingly honest examples from his own experience both positive and negative, James Cooke explores in a fascinating way how an essential knowledge of aspects of OM theory can be honestly applied for the benefit of all the individuals involved and to improve the viability of teams and thus increase the likelihood of the ultimate success of operations. This work is of immense value not only to aspiring or even experienced but under-achieving managers but also to anyone from the point-of-view of honest life-management. If you doubt that a book on this subject can be both theoretical and hugely practical, with frequently a bullet-point approach to simplify complex issues and procedures, and yet be so interesting and absorbing and easy to read that it is hard to put it down - well, let me tell you that this book is exactly that -honestly!
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5.0 out of 5 stars HIGHLY RECOMMENDED 9 Dec 2012
By Natalie
Highly recommended.
An absolute 'must-have' practical guide for anyone in a position of leadership. Filled with examples from his lifetime of experience faced with meeting demanding challenges and experience in operational management.
James gives a personal insight and advice that is not available through academic studies alone, helping you to ensure the best outcomes are achieved.
It is entertaining, engaging and informative.
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Most Recent Customer Reviews
5.0 out of 5 stars A Must Have in Business
In the books 343 pages it equips you with information about how to be the best in whatever career path you choose to take. Read more
Published 19 months ago by Jean H
5.0 out of 5 stars A Cooke-book for life and management
James entertains, instructs and informs in this down-to-earth manual of life and work based on his experience and a very personal view of the world. Read more
Published 20 months ago by snorbens
5.0 out of 5 stars How to Lead and Manage Yourself and Others
Leadership and management start with the 'self' and Cooke has rightly brought this into context within the needs of the individual, the team and the task. Read more
Published 20 months ago by Lieutenant Colonel (Retd) Stewart Hill
5.0 out of 5 stars An authentic voice!
Reading this book I felt that I was listening to an experienced operations manager talking to me personally and passing on hard-won nuggets of advice. Read more
Published 20 months ago by Hilary
Really enjoyed the book-read it in half a weekend as got absorbed in it.
An excellent review of techniques that are proven to work however,often get diluted or even by-passed... Read more
Published 20 months ago by PAUL A
5.0 out of 5 stars Unique, exciting real life experience! Talented operations manager and...
Why should you read this book?
1. This is an exciting , REAL LIFE EXPERIENCE collected as a result of 33 years of policing at Scotland Yard
2. Read more
Published 20 months ago by Elena M
5.0 out of 5 stars Brilliant book - well articulated!!
I bought the book yesterday and was thrilled by the level of detail and the very clear but concise points made which are applicable to virtually kind of organisation or business. Read more
Published 20 months ago by RupertH
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