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Operations Management [Paperback]

Prof Nigel Slack , Dr Stuart Chambers , Prof Robert Johnston
3.9 out of 5 stars  See all reviews (16 customer reviews)

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Book Description

16 Dec 2009 0273730460 978-0273730460 6
Note: This book (ISBN 978-0273730460) does not include an access code, though it is stated on the back cover of the book that 'access code included with all new copies of the book'. ISBN 978-0273731603 includes an access code

A long-time market leader in this discipline, Slack has set the standards in Operations Management which other textbooks seek to emulate. Expert authorship, an engaging writing style, and an interesting collection of cases combine to communicate the importance of managing operations and processes within a successful organisation.

Operations Management provides a strategic perspective, whilst also examining the practical issues which organisations face on a day to day basis. It uses over 120 examples from all over the world, reflecting the balance of economic activity between service (c.75%) and manufacturing (c.25%) operations.

Product details

  • Paperback: 712 pages
  • Publisher: Financial Times/ Prentice Hall; 6 edition (16 Dec 2009)
  • Language: English
  • ISBN-10: 0273730460
  • ISBN-13: 978-0273730460
  • Product Dimensions: 26.2 x 19 x 2.8 cm
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Bestsellers Rank: 55,089 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

I suppose that I am the very definition of a sad Operations Management geek. It's been my passion, hobby, obsession and profession for.....well a long time.

Formally I am an Emeritus Professor of Operations Management and Strategy at Warwick Business School within its Operations Management Group. In previous incarnations I have been the Royal Academy of Engineering Professor of Service and Support Management at Cambridge University, Professor of Operations Strategy at Brunel University in London, and a lecturer in Management Studies at Oxford University. Initially I worked as an apprentice toolmaker in the hand-tool industry and then, after University, as a production engineer and production manager in light engineering and as a distribution manager in consumer products. I hold a bachelors degree in Engineering and Masters and Doctors degrees in Management, and I am a chartered engineer.

In recent years I have divided my time between being a University Academic (teaching, researching, marking, avoiding committees, etc.), Executive Education (working as an independent educator and through Duke Corporate Education and others), and being an author. But these three diversions are not independent of course; without academic research how can one speak knowledgably to Executives, and without the experience of working closely with practicing Executives how can one convey the scope and importance of Operations Management? Which is why I so much enjoy being a consultant, researcher and educator in so many sectors, including Financial services, Oil and Gas, Utilities, Retail, Professional services, general services, Aerospace, FMCG, and Engineering manufacturing. And writing about it!

Product Description


"I can honestly say that each edition gets better and better. Not only do my colleagues and I appreciate the clarity and relevance of the book for teaching purposes, but my students also like it, citing it as one of the most readable, up to date and well-referenced texts they use."

Dr Ruth J Boaden, Senior Lecturer in Operations Management, Manchester School of



--This text refers to an out of print or unavailable edition of this title.

From the Back Cover

Operations management is important, exciting, challenging … and everywhere you look!


Important, because it enables organisations to provide services and products that we all need

Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology

Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible

And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations …



So, let the ‘grand master’ authors of Operations Management paint a vivid picture of what you need to know in this digitally-enhanced 6th edition of the market-leading text. Benefit from an unmatched clarity on areas such as


  • Focus on the sustainable and socially responsible imperatives of operations management
  • Over 120 cases and illustrations of real-life operations around the world, including …
  • Greater emphasis on ‘process management’, making the discipline directly relevant to all areas of an organisation’s activity
  • Worked examples to give you confidence in applying quantitative and qualitative problem-solving techniques


Inside This Book (Learn More)
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Customer Reviews

Most Helpful Customer Reviews
12 of 12 people found the following review helpful
1.0 out of 5 stars Bravo you changed the case studies. 17 Dec 2011
By ekb
It never ceases to amaze me how publishers try and squeeze every last penny out of hard up students with new editions of textbooks that are identical to previous ones in almost every single way bar new case studies; yes those little 1 page things on each chapter that all thats changed. And guess what they all haven't changed; Acme Whistle is still there so don't bother with this edition heck don't bother with the previous one either because the 4th edition will suffice. Trust me; the changes are minor.
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2 of 2 people found the following review helpful
5.0 out of 5 stars ops management 9 Nov 2010
This reference book is a detailed and insightful tool for managers of all departments and provides support to study with expansive case studies and methods for use. I would wholeheartedly recommend this to people within the scope of Operations Management.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Excellent Coverage of Operations Management 29 May 2013
Operations Management, the 6th edition, is an invaluable read for any practitioner or MBA student, providing excellent and holistic coverage of all key topics within operations. Interspersed with numerous real life case studies and practical applications it is a superb reference guide.
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3 of 4 people found the following review helpful
5.0 out of 5 stars perfect condition 30 Jan 2011
The delivery of the item was quick. When i recieved the item it was in perfect condition. I would definatly recommend using this seller. The book itself is great because it makes the purpose of operations and subject matter very clear. There is questions at the beginning of each chapter, you read the chapter answer the questions and there is a summary of what was covered in the chapter. the MyOMLab is great for practising your skills needed to pass the module. This book is highly recommended.
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3 of 4 people found the following review helpful
4.0 out of 5 stars A decent textbook 24 Feb 2010
By Am. D.
I got this book as my university recommened it for the course. So far its been pretty useful, and I'm pretty sure with it i won't even need to go the lectures, considering they pretty much teach out of the book. Its clear, concise and explains concepts pretty well. Quite colourful and has a lot of good examply case studies in it.

overall a useful texbook -> also came with a special code in the front which which gives you access to online materials, though i haven't used it yet.
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4.0 out of 5 stars Teaching materials 18 April 2014
Format:Paperback|Verified Purchase
This book has proved useful for teaching materials/practice. There are a number of good case studies that can be used with students
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Format:Paperback|Verified Purchase
Slack is a staple read for any one doing/ learning operations management. Covers different topics. Don't particularly like this book - but I am yet to find a better alternative that packages everything well.
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4.0 out of 5 stars My friend specially requested for the book 20 July 2013
By Godwin
Format:Paperback|Verified Purchase
I purchase this twice for my friend on request. He was happy with the first and requested for another which I did.
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Most Recent Customer Reviews
4.0 out of 5 stars good
good book good for information or just to cross ref, the lean manager enjoyed the book and keeps buying more to look at
Published 19 months ago by karen sterry
3.0 out of 5 stars Probably exist other but for now...
I'm student of operation management and its my opinion of probably exit other books about more interessant but for now is usefull to cope with the module.
Published 19 months ago by Pmatos
5.0 out of 5 stars Superb analysis of operations management innovation
This book is recommended for both new managers, and more experienced managers.

It contains numerous examples of best practice from around the world, applicable to many... Read more
Published 21 months ago by peter carrol
5.0 out of 5 stars Excellent learning material
I think this book is really perfect as introduction to operations management. Excellent structure, lots of examples and online support.
Published 22 months ago by Renata Bendikaite
5.0 out of 5 stars very good
There arent any notes on it, it was great for me cause I dont like other`s notes.
The content is also nice and can satisfy the need of one who never studied OM before.
Published 22 months ago by metalool
5.0 out of 5 stars Another useful book
A bit heavy going but another useful book for the Diploma I'm doing. The case studies are relevant too. you get some decent e support as well.
Published on 10 Mar 2012 by gbrzq6
1.0 out of 5 stars Unsatisfied
I am sorry to not post any picture of the product purchased, as it never arrived! I ordered it on Feb 1, and it was supposed to arrive Feb 28! Read more
Published on 4 Mar 2012 by Susana.t.n.
4.0 out of 5 stars very good
Hi Dear customer,

I am so pleased about delivery the book.I have received the book on time without any delay.Book was look like new. Read more
Published on 11 Oct 2011 by Rinku
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