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From the Back Cover
Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization’s existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world – changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies. This revised and fully updated edition of Operations Management continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world. New edition features:
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An essential tool for those wanting balanced coverage of services and manufacturing operations management.
For Operations Management courses at both undergraduate and graduate level.
This book is intended to provide an introduction to operations management for all students who wish to understand the nature and activities of operations management. Providing a clear,
well-structured and interesting treatment of operations management, the text provides both a logical path through the various operations management activities as well as the fundamental understanding of their strategic context.
This book strikes an interesting balance between the strategic and operational views of operations management and between manufacturing and service industry views of operations. Nigel Slack’s Operations Management is THE authoritative, managerial view of the subject.
The text outlines the importance of operations and demonstrates how crucial it is in creating the products and services upon which we all depend.
This revised and fully updated edition of Operations Management continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from real life operations examples and practices around the world.
From the Back Cover
Operations management is important, it is exciting, and it is challenging. It is concerned with creating the products and services upon which we all depend and creating products and services is the very reason for any organization’s existence, whether that organization be large or small, manufacturing or service, for profit or not for profit. Operations management is also at the centre of so many of the changes affecting the business world – changes in customer preference, changes in supply networks brought about by internet-based technologies, and changes in the extent of environmental responsibility that we expect from companies. This revised and fully updated edition of Operations Management continues to provide a clear, well-structured and comprehensive treatment of the subject, balancing a logical approach with the insights that come from operations practice around the world. New edition features:
- Greater emphasis on the important topics in current operations practice, such as Supply Chain Management, Internet-based technology, Process design, and Enterprise Resources Planning (ERP)
- A Glossary that provides brief explanations of the key terms used in the book
- An updated set of boxed examples from real operations, including one to begin each chapter and establish the broad principles that will be covered
- More 'Worked examples' covering both qualitative and quantitative techniques
- An extended set of 'Critical Commentaries' that propose alternative views to those discussed in the chapter.
- A set of 'Study Activities' at the end of each chapter. These are short exercises, often involving some degree of investigative work, that can be tackled in groups or individually
- An enhanced Companion website that includes student study guides, many more short case examples with worked answers, hints on how to approach the study cctivities and new multiple choice questions.
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