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Product details

  • Paperback: 384 pages
  • Publisher: John Wiley & Sons; 1 edition (16 Aug 2013)
  • Language: English
  • ISBN-10: 1118551060
  • ISBN-13: 978-1118551066
  • Product Dimensions: 18.8 x 1.8 x 23.4 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 48,347 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description

From the Back Cover

A plain-English guide to improving business operations and increasing efficiency Operations management is a critical skill for all current and aspiring business leaders. Now, Operations Management For Dummies takes the guesswork out of this often-intimidating subject. Whether you are a professional just promoted into your first operations management job who needs to learn operations fast or your aim is to score your highest in an undergraduate or MBA operations management class, the plain-English, step-by-step information in Operations Management For Dummies gives you the critical toolkit for operations success. Operations Management 101 — find out how to represent processes in a diagram and get the lowdown on the operations management vocabulary used to measure those processes It's a risky business — discover the risks that may threaten your operations, from determining how much demand there will be for your product or service to making forecasts of future demand Put the "I" in improvement — get the scoop on continuous improvement — a concept that relates to building and sustaining effective and profitable organizations Make things happen — take an in-depth look at project management as it relates to operations management to better understand the life cycle of projects (and why many projects fail) Go global — explore how companies decide what parts or services to outsource and when and where to outsource them Succeed in startups — learn how to successfully cope with the special operations challenge of startup growth Open the book and find: How to design a process to meet organizational goals Basic process flow terms The scoop on demand forecasting, capacity planning, and inventory management The basics behind aggregate planning Tips to design and manage your supply chain How to scale operations as a product travels through the normal life cycle curve Ways to estimate a project's timing and cost Learn to: Make sense of complex topics Understand key concepts in operations management Score your highest in your operations management course

About the Author

Mary Ann Anderson is a consultant in supply chain management and operations strategy. Dr. Edward Anderson is Associate Professor of Operations Management at the University of Texas McCombs School of Business. Dr. Geoffrey Parker is Professor of Management Science at the A. B. Freeman School of Business at Tulane University.

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0 of 1 people found the following review helpful By RS on 26 Dec 2013
Format: Paperback Verified Purchase
Brought the book to help me at uni, always unavailable in the library so goes to show how popular this books is! i would recommend to friends and family.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 25 reviews
6 of 6 people found the following review helpful
The stuff that counts, expressed verbally when possible, as equations when necessary 11 Oct 2013
By Charles Ashbacher - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
While it is not always possible to make the difficult simple, it is always possible to make some aspects of the difficult simple. The question becomes, "Are enough of the aspects made simple so that the difficult task is understandable with some reasonable additional effort?" In a field as complex as operations management, no book of 300 pages that progresses from the lowest level can hit and explain all of the critical points, yet the authors of this book do as good a job as possible.
One thing they do is that they do not hesitate to toss out the usual "for dummies" tactic of avoiding equations at all costs. It is impossible to understand many aspects of operations management without relatively sophisticated formulas and they are present in this book. For example, no one can possibly understand what "six sigma" means without knowing the fundamental statistical concepts of mean and standard deviation as well as how to use them in formulas.
Operations management is composed of several different actions, most of which can be converted into a feedback loop where what has been done is analyzed and used to make future operations more effective and efficient. The authors do a very good job of selecting and explaining those critical actions as well as the characteristics of those actions that matter.
Albert Einstein is quoted as saying "Not everything that is counted counts and not everything that counts can be counted." Many in business management insist on counting many things that simply do not count, in this book the authors generally cover the things that count, explaining them in basic language but not hesitating to go complex when that is the only realistic path to understanding. They also are clear in stating that there are some things that you cannot count, you can only estimate with a reasonable expectation of accuracy.
5 of 5 people found the following review helpful
Thorough yet easy to understand due to the complete lack of reliance on 1001 buzz words 31 Oct 2013
By D. Brennan - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
Back in 2000 when I started my MBA one of the core classes was Ops Management. I had a great professor though the curriculum was a bit, shall we say, off the beaten path. There was no real textbook - we had lots of case studies and some photocopies articles. It all felt disjointed. He inherited it from a long-time ops professor and it wasn't long before the old curriculum was dropped. The revised curriculum closely corresponds with that laid out in this book. In fact, this book (despite its Dummies name) could serve as the basis for a high-quality introductory Operations class.

This book is written with an eye towards explaining sometimes complex concepts in as simple and understandable way as possible - but no simpler. In other words it does not dumb down complicated subject matters like managing inventory and demand variability. There is some math involved, but anyone with a spreadsheet program or good calculator can make short work of it.

The book starts, as all Dummies books do, from the beginning. What is Ops Management? What is a Supply Chain? How do we map a Process Flow? How do we measure quality? As the reader gains more familiarity with the basics, the book moves on to more complex matters. What is Lean and how do we get there? How much inventory do I need? How do I reduce costs and ensure high quality?

My favorite section of the book involves Inventory. The chapter laid out both the key concepts for any company (like mine) that lives and dies based on its success in managing inventory AND manages to walk you through calculating appropriate levels of inventory. Most old-school managers will talk about needing X number of weeks of average demand, or deciding by intuition. Good luck with that. The authors take the time to explain variability, standard deviations and the most modern statistical methods for getting your inventory right. Beyond the technical details they also cover the importance of delaying final manufacturing until the last possible moment and other practices that will save you money.

Project Management was the least interesting section of the book for me. There are other, more comprehensive, books dealing with the subject. It's not poorly written, but perhaps its inclusion was not entirely necessary.

I am going to, politely, encourage some people within my company to read sections of this book. I found myself picking up a lot of new ideas, as well as being reminded about concepts I had (unfortunately) forgotten over the years. Perhaps you too can improve your business by applying just a little of what this book has to offer.
2 of 2 people found the following review helpful
Still very technical yet toned down a few notches from traditional textbooks 19 Dec 2013
By Jeri Zerr - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
Operations Management for Dummies brings a tough subject down a few notches for non-mathematical (well.. less mathematical) real world applications of advanced business topics. I handed the book to an entrepreneur friend who's struggling with many of the growing pains of a small business emerging into the larger realm, he found the book too complex for his needs.

I wish more mid-level and upper management staff focused on a relevant key found in Chapter 18 - Upping production to meet increased demand. As a product reviewer who's reviewed products from hundreds of different companies, I see this issue all too frequently. Far too often when a manufacturer scales up production capacity to meet the growing demand, relevant quality control markers are often over-looked or neglected. "This can have devastating results if you're trying to build a reputation in the market." There are some brands I will no longer brand simply because during the upscaling of production someone in management failed to keep quality control of a level I expect as a consumer buying their defective products.

I recommend Operations Management for Dummies to the management of growing companies who need a simple explanation of rather complex topics. Do NOT expect to read Operations Management in a few evenings, rather, learn from the text over a duration of time, as the topics become relevant to the demands being placed on the growing organization. A solid reference manual.
6 of 8 people found the following review helpful
My review of OPERATIONS MANAGEMENT FOR DUMMIES 9 Aug 2013
By CharlieBooksNYC - Published on Amazon.com
Format: Paperback Verified Purchase
WITH THIS BOOK THE "FOR DUMMIES" SERIES IS NOW GETTING SERIOUS. THE DUMMIES FORMAT IS WONDERFUL. COMPLEX TOPICS ARE EASILY BROKEN DOWN SO THAT A BEGINNER OR EVEN AN ADVANCED STUDENT WILL FIND IT VERY USEFUL. OPERATION MGT. FOR DUMMIES IS NEAR PERFECTION. CLEAR AND TO THE POINT. IT WILL NOT MAKE YOU A MANAGEMENT SCIENTIST OVERNIGHT BUT WILL DEFINITELY GIVE YOU A GOOD FOUNDATION. I WOULD LIKE TO SEE "OPERATIONS RESEARCH FOR DUMMIES" AS A FOLLOW-UP TO THIS BOOK. THANK YOU!
1 of 1 people found the following review helpful
Striking the right balance between breadth and depth 28 Nov 2013
By Mark P. McDonald - Published on Amazon.com
Format: Paperback Vine Customer Review of Free Product ( What's this? )
Operations management is a complex topic but one that every enterprise needs to become proficient to be successful. Complexity often leads to dry and academic treatments that read more like a laundry list of 'must do's' than a discussion that builds understanding about what operations management really is and how the reader can become an operations management

This book treats operations management clearly, concisely and in a structured approach. Anderson has done a good job balancing the breadth of operations management with the depth of operations management techniques. This is a great reference that may be a bit of drag to read cover to cover, but is essential to refer to afterward.

I would suggest reading the first part (Part 1: Getting Started with Operations Management) in depth to get a sense of operations management with its richness and diversity. Then it makes sense to focus on specific parts that deal with specific aspects of operations management including:

- Managing Variability and Risk
- Improving Operations
- Managing Operations
- Scaling and Globalizing Your Operations

Overall a great reference that should be a core element of every executives book case and tool kit.
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