"A well researched book with a wealth of practical examples"
Mike Fearey, Course Leader, Sunley Management Centre, University College, Northampton.
"This is an excellent introductory text. It makes the principles of
operations management accessible to a wide range of students by recognising
the importance of operations management to services and the not for profit
sector. It is well structured and written in a clear easy to read style,
with helpful examples and case studies. By concentrating on the practice of
operations management rather than quantitative methods and techniques it is
likely to appeal to a wide audience. The book succeeds in achieving its
stated objectives and is a welcome addition to the growing number of UK
originated operations management texts."
David Barnes, Open University Business School.
From the Publisher
The structure is clear and logical, leading the newcomer to the subject through the topics in a way to maximise comprehension, highlighting key issues and using case studies and examples from business to contextualise learning. Chapters are structured to enable incremental and progressive learning with a logical development of the content. Each chapter is linked and ends with a summary of the key points met in the text to aid revision. Exercises and self assessment questions are included to reinforce learning and maintain variety, with answers included at the end of the book. The text is accompanied by a lecturer's supplement.