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Operations Management Paperback – 27 Feb 2009

4.4 out of 5 stars 8 customer reviews

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Product details

  • Paperback: 584 pages
  • Publisher: John Wiley & Sons; 2nd Edition edition (27 Feb. 2009)
  • Language: English
  • ISBN-10: 0470997613
  • ISBN-13: 978-0470997611
  • Product Dimensions: 19.1 x 2.7 x 24.8 cm
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Bestsellers Rank: 200,869 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

From the Back Cover

Operations management deals with the management of the creation of goods and the delivery of services to the customer. It plays an essential role in the success of any organization. In this book, Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.   Operations Management, Second Edition covers the main areas of operations strategy, the design of the operations system and the management of operations over time. Yet, its concise nature of the text means students are not overwhelmed by the amount of material presented. This new edition also features:  New content in such areas such as the quality gap model, enterprise systems and business process management. Expanded case studies, to include more global and European cases and longer cases at the end of each chapter. Greater clarity in chapter material organization. Worked Examples providing a step–by–step guide to the procedure to solve quantitative problems. Visual redesign in full colour. More support material for students and lecturers, including an interactive WileyPLUS course.   All lecturers can access supporting resources on the companion website at www.wileyeurope.com/college/greasley including an Instructor’s Manual with  suggested solutions for all case study questions and end of chapter exercises, a Test Bank and PowerPoint slides for each chapter. Students will find multiple–choice test quizzes, web–links and an online glossary.   Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.

About the Author

Andrew Greasley is a lecturer in the Operations and Information Management Group at Aston Business School. He lectures in Operations Management and is a member of the Technology and Operations Management research group at Aston. He is the author of Simulation Modelling for Business   published by Asgate Ltd and is co–author of business Information Systems: technology, development and Management for the E–Business published by Pearson Education Ltd. (0273655043) His research interest is in the area of simulation modeling. He has over fifteen years′ experience of building simulation models for industrial clients in the private and public sectors. He has taught modeling techniques for a number of years in Europe and Africa, including in the UK, France, Hungary, Malawi and Zimbabwe. He has over 50 publications, including papers in journals such as the International Journal of Operations and Production Management, Journal of the Operational research Society, Simulation, Technovation and Business Process Management Journal. He has undertaken a number of teaching and consultancy projects in the area of simulation in the UK, Europe and Africa.


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4.4 out of 5 stars
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I chose this rating because the book was self explanatory and had relevant case studies to back up its explanations. Also it is relevant to my course of study which is financial management and covers major topics in operations management.
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The contents of the topic is well explained in a coherent manner. Lots of illustrations and well written overall. Thank You.
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Some chapters are longer than others so keep that in mind when assigning or attempting reading. Not the most exhaustive glossary or index, but the internet is a good supplement.
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Greasley has written a fairly easy to understand book with illustrations and real world examples. Useful for a basic understanding of Operations Management.
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