From the Back Cover
Operations Management is a modern success story that plays an essential role in any organization. Andrew Greasley provides a clear and accessible introduction to this important area of study, focusing on all key areas of operations in both manufacturing and service industries.
Features to aid student learning include:
- Case study boxes providing international, real–life details of operations concepts, with a focus on service industry examples.
- Worked examples offering step–by–step guides to solving quantitative problems.
- End–of–chapter exercises covering topics for discussion and exercises to help develop practical skills and critical thinking.
- Further reading and annotated web–links to assist students in locating additional study materials.
"Written in a clear style, this book is down–to–earth in its approach. The examples and case studies are current and engage students; learning. It is clear that Andrew Greasley has reflected on improving students; learning ... his book will stand head and shoulders above other OM books."
—Spencer Onuh, University of Portsmouth
"The attention given to the service industry is a strong selling point."
—Lars Sørensen, Copenhagen Business School
"A comprehensive text that covers all the topics normally covered in the operations management curriculum through a practical, student–friendly approach."
—Professor David Bennett, Aston Business School
Lecturers who adopt this text can access supporting resources on the companion website at www.wiley.com/go/operations, including PowerPoint slides for each chapter and suggested solutions for all case studies and end–of–chapter exercises. Students are provided with multiple–choice quizzes, web–links and an online glossary.
Operations Management is essential reading for all students studying operations management, whether on undergraduate, postgraduate or continuing professional development courses.
About the Author
is a lecturer at the Aston Business School, Aston University, Birmingham, UK. He lectures in Operations Management and is a member of the Technology and Operations Management research group at Aston. He is author of Simulation Modelling for Business published by Ashgate Ltd and is co–author of Business Information Systems: Technology, Development and Management for the E–business published by Pearson Education Ltd. His research interest is in the area of simulation modelling. He has over 50 publications, including papers in journals such as the International Journal of Operations and Production Management, Journal of the Operational Research Society, Simulation, Technovation and Business Process Management Journal. He has undertaken a number of teaching and consultancy projects in the area of simulation in the UK, Europe and Africa.