Foreword. Preface. GETTING ACQUAINTED WITH ONLINE COMMUNITIES. Introduction. Community Tours. Sociability: Purpose, People, and Policies. Usability: Tasks, Users, and Software. Research Speaks to Practice: Interpersonal Communication. Research Speaks to Practice: Groups. DEVELOPING ONLINE COMMUNITIES. Community–Centered Development. Selecting Software. Guidelines: Sociability and Usability. Assessing Needs and Evaluating Communities. Development Case Studies. Looking to the Future. References. Index.