On-Scene Guide for Crisis Negotiators and over 2 million other books are available for Amazon Kindle . Learn more
FREE Delivery in the UK.
Only 1 left in stock (more on the way).
Dispatched from and sold by Amazon.
Gift-wrap available.
On-Scene Guide for Crisis... has been added to your Basket
Condition: Used: Good
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 3 images

On-Scene Guide for Crisis Negotiators, Second Edition Paperback – 13 Jun 2003

See all 5 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle Edition
"Please retry"
"Please retry"
"Please retry"
£45.97 £46.12
£54.99 FREE Delivery in the UK. Only 1 left in stock (more on the way). Dispatched from and sold by Amazon. Gift-wrap available.

Product details

  • Paperback: 288 pages
  • Publisher: CRC Press; 2 edition (13 Jun. 2003)
  • Language: English
  • ISBN-10: 0849314410
  • ISBN-13: 978-0849314414
  • Product Dimensions: 15.6 x 1.5 x 23.4 cm
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 1,475,808 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Discover books, learn about writers, and more.

Product Description


Praise for Frederick Lanceley: "The negotiation went as if Fred had scripted it!" -Walter Yeomans, Police Department, Edgewater, Florida "I did exactly what Fred told me to do and it turned out exactly like he said it would." -Jim Duffy, FBI "I still carry your On Scene Guide to calls." -G.R. Day, Dauphin County Crisis Response Team "In fact, last month we had a call-out where a man had a gun and a 5 gal can of gas threatening to kill himself. I sent your book out to the scene with special instructions for the negotiators to review the suicide flow chart you provided... we got him out without incident. Thanks again." -Captain Don Furu, Pocatello Police Department, Pocatello, Idaho

Inside This Book (Learn More)
First Sentence
In the early 1970s - particularly in response to the threat of terrorism, which was very similar to the threat climate of the early 21st century - the New York City Police Department (NYCPD) and, a short time later, the Federal Bureau of Investigation developed a hostage negotiation program. Read the first page
Explore More
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Search inside this book:

Customer Reviews

4.5 out of 5 stars
5 star
4 star
3 star
2 star
1 star
See both customer reviews
Share your thoughts with other customers

Most Helpful Customer Reviews

2 of 2 people found the following review helpful By G. Elphick on 12 April 2009
Format: Paperback
Reading this book as a UK police negotiator for over a decade I'd say this incredibly experienced FBI author/trainer hits the nail right on the head. Law enforcement training and the often highly stressed work itself within crisis negotiation is amongst the most demanding and exacting to be found anywhere in the world. And the learning never stops. It is often, truly, a matter of life or death. All are volunteers on 24/7 'on call', most with busy police 'day jobs' already. The most revealing quote from the book (by a tactical ops sniper) is, "Negotiators have it easy compared to their tactical ops colleagues who have to master multiple skills". Right, in a way; negotiators only have to learn one thing - people. He rightly debunks the often used description of negotiators 'talking people out'. The real skill is 'listening people out'. Highly recommended, even to negotiator colleagues. And once you've read it, as they say on the course - the rest of the night is yours!
4 Comments Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
5 of 6 people found the following review helpful By "jimmy868686" on 16 April 2004
Format: Paperback
It is evident from the outset that this man knows what he is talking about, with justifying examples of many of his points, which are intelligent and precise in themselves. Although he can generalise sometimes, stereotype and pigeonhole people as antisocial or having a borderline personality disorder, the general tone is one of experience with analysis.
I am someone who gets very easily distracted, but this book is practical, stimulating and accessible, you don't have to be a policeman to understand it, although not all of his phrasings are explained fully and may require further reading.
Highly reccomended but not as non-judgemental as perhaps it could be, but what do i know..
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 10 reviews
30 of 30 people found the following review helpful
A Worthy Addition To The Field 22 April 2000
By Lt. Michael Broida - Published on Amazon.com
Format: Paperback
Frederick Lanceley's "On-Scene Guide for Crisis Negotiators" is a long needed compendium of technique and definition in the field of crisis negotitations. Mr. Lanceley's vast experience has enabled him to provide techniques based on real-life situations not just theory. The volume is arranged in a concise, easy-to-reference format which should be a part of every negotiator's "Ready Kit". One of the most important points about this book is the fact that it addresses the types of situations faced daily by police negotiators. Suicide intervention, long a subject ignored in many negotiations seminars, is given in-depth treatment. In addition, the entire book is an interesting read. His account of his involvement at Ruby Ridge is fascinating. I would recommend this book to anyone involved in the field, police commanders and anyone interested in crisis intervention.
27 of 28 people found the following review helpful
On-Scene Guide for Crisis Negotiators 7 Dec. 1999
By David L. Larton - Published on Amazon.com
Format: Paperback
Recently retired FBI Special Agent Fred Lanceley gives us the benefit of his expertise in this highly detailed book on the actions a crisis negotiator must take in the field. Lanceley describes techniques that will be of benefit to any police officet, tactical dispatcher, hostage negotiator or crisis counselor who is confronted with a barricaded subject, a mentally disturbed individual or a potential hostage taker. These people are encouraged to read Lanceley's book and to include it in your current training. Dave Larton, Member, California Association of Hostage Negotiators
2 of 2 people found the following review helpful
Concise overview of crisis negotiation 10 Feb. 2013
By Laura De Giorgio - Published on Amazon.com
Format: Kindle Edition Verified Purchase
The book is very well written, to the point, covering different aspects of crisis negotiation, with stories depicting how different interventions turned out, what was helpful and what seems to escalate the problem - and what would be recommended dialogue and action.

Some of the essential skills listed for resolving the crisis are active listening skills, emotion labelling, paraphrasing, asking open-ended questions, reflecting / mirroring, using "I" statements, and minimal encouragers.

The author covers suicide interventions, hostage negotiations, dealing with people who are demonstrating abnormal psychology - antisocial or borderline psychology disorder, schizophrenia, or major depressive episode, as well as those who may be under the influence of drugs or alcohol.
This was an invaluable tool 14 Mar. 2011
By Robert J. Crawford - Published on Amazon.com
Format: Paperback
...for me while researching my hostage negotiation novel, The Toy Cop (now on Kindle, ASIN: B004M18NR0). Hardly a dry tome of procedures and protocols, Lanceley shows us the human and even darkly humorous side of crisis negotiation. Full of personal anecdotes, Lanceley takes disparate examples of scenarios from his extensive, decades-long experience ranging from Ruby Ridge, Waco to the Achille Lauro and shows you what worked and didn't by trial and error. I met the author on Cape Cod once nearly ten years ago and was glad I had. He's also a disarmingly witty man and without his expert guidance both through this excellent tutorial and his emails, The Toy Cop wouldn't have been one tenth the novel it eventually became. On-Scene Guide for Crisis Negotiators is not only a valuable tool for law enforcement, it ought to be required reading of any novelist ambitious enough to try their hand a hostage negotiation thriller.
On-Scene Guide For Crisis Negotiators 17 April 2010
By Tod R. Bussey - Published on Amazon.com
Format: Paperback
Mr. Lanceley's book provided clear answers and filled in some of the gaps that our current one week training missed. Thank-you Mr. Lanceley, your book is securely placed in my "go-bag" and will enable our team to continue to save lives.
Were these reviews helpful? Let us know