Bought this printer wanting a decent printer for our small office. Worked fine for a few months, then the black ink stopped working. Phoned HP for support, they were very good but could not solve the problem. They said they would send us out another printer unit(i.e. without the components). In order to get next day delivery, we spend £90 on a cover. And our new printer arrived. This worked ok for a bit and then things started to go wrong. The scan buttons didn't work (had to do it manually though Windows), and then the software for all the maintainance tasks failed (which was ok becuase could use the menus on the printer itself). When printing, the blue (cyan) had stripes through it. Emailed support, and decided it was the print head. New print head was going to take 10 days to arrive. Phoned to get it sent under our £90 cover. Then we disovered that HP ONLY COVER THE PRINTER - not it's parts. Whatever good that is I do not know. So we had to wait days, with no printer in our office, for the printhead to arrive. In the mean time, black stopped printing - like before! From what I can see, the ink cartridge (remanufactured) failed to tell the printer it had run out of ink - which means that the tiny tubes that take the ink from the cartidge to the printhead are empty and I cannot get the ink to refill them again. I also tried re-installing the software - but removing it caused XP to have fatal errors and shut down. Eventually, on the 10th attempt to reinstall I clicked to connect the printer later, and updated the software first, then connected the printer, and no fatal errors. So by all means buy this printer - but do not rely on it to be working all the time, don't rely on the insurance cover, and do not rely on the ink level indicators!