As a class teacher in a Waldorf elementary school, I relate with many children, parents, and colleagues on a daily basis. The process of non-violent communication presented in this book is transforming every one of these relationships. Living the process enables me to connect more deeply with the living present reality in each child, and children love and respond to the experience of that deep recognition. Parents remark at my increased openness and accessibility; whatever feelings or thoughts a parent might express, even what I might have formerly interpreted as anger, criticism or fault-finding, I am learning how to stay with process, stay with what is alive in them, and seek to know what unmet needs might be underlying those feelings or thoughts. Parents remark that they feel deeply listened to and heard. Solutions come more easily and naturally once our shared human needs are acknowledged. Conflicts and misunderstandings with colleagues now become opportunities to create deeper connections as together we translate our positions and strategies into the universally human needs underlying the feelings. Anger, depression, shame and guilt become friends, willing to help me wake to some vital need or longing within me that is not being met in some situation. Those voices we all have in our heads scolding us for this and blaming us for that--they too can be heard for the living human needs they represent.
Marshall has developed a new language, a language of the heart, that creates the possibility for all of these changes. Read the book! Seek out a trainer!