Basically, I like the phone a lot. For somone who wants a phone to be a phone I would recommend this - I have both this and a company phone, a Blackberry Pearl, and have been using them the same length of time, a month or so, and if I had to choose it would be the Nokia. Simpler to use, good size touchscreen that allows you to use a good size font, nothing over fancy but nice and light and very user friendly. A couple of points - I did buy a gel cover for the phone as recommended by others - this was a good tip, it gives a more solid feel to the phone and will definitely protect it as I am sure the coloured metal finish will show up scratches over time - but also as others have recommended I did not put the film strip over the touchscreen as some have reported that it leaves hard-to-remove residue when you try to replace it. On the touchscreen itself, I love it, makes life simple - one issue only, occasionally when pressing your finger to the screen to scroll up/down you click on the item where you have placed your finger opening it unintentionally - I would think this can apply to most touchscreens and its not enough to steer my away from recommending this phone as a good buy for the money.