I have used the E71 for a couple of years and as a businees phone its about the best I have owned. The E72 promised to be a worthy upgade. Physically it is about the same size. The keyboard is excellent, slightly better than then the E71. The addition of a torch is a real practical bonus and the navi key is good with internet use.
Overall I was disappointed with the E72 as it stands at the moment. There appears to be several software bugs, particually in relation to email and messaging. These seem common if you read the forums. It is a shame that a company such as Nokia - who are accepted to have the best operating system have let this one through to the market as it is. As a phone user it only took a couple of hours to see that there are software issues so it makes me wonder what quality process this has been through. One other strange thing - the data cable with the phone is about four inches long (compared to E71 which is about 70cm). This means that when connected to my computer it is literally next to it and can not be moved.
Other than that the phone has the potential to be excellent. It is just the right size, has just the right features and an excellent keyboard. With a software update this would be about the best business phone on the market.
Adding to my original review - the software issues drove me to despair, email being the biggest problem yet this is the main reason for a full QWERTY keyboarded phone. All the E series Nokia phones seem to have the same issues. I have now moved onto an iphone.