I liked this phone a lot when it was behaving itself, but it's had to be repaired three times in the year that I've owned it - and by repaired, I mean that all Nokia has done is performed several factory resets on it to try and stop the constant crashes and shutdowns it suffered when texting, emailing, accessing the music library etc... then last month the battery died, and I had to pay for a replacement because there's only six months warranty on the battery and charger (as opposed to two years for the actual phone).
Anyway, it did have a few months grace when it worked perfectly, and there are some good points. The battery life (was) insane, the screen is bright, Quickoffice is easy to use and very convenient if you need to edit docs on the go, and it supports a 32GB micro card, despite the specs stating it only supports up to 16GB. I imagine that was before 32GB was available, but I have one in my phone which works perfectly and I haven't noticed any sluggishness at all, even with over 22GB of music on the card.
Talking of music, the music player is very capable. You can drag and drop straight into the music library, edit / delete tracks directly, and there are 'random' / 'most recently played' / and 'most recently added' playlists available. Audio sounds very good (if you ditch the stock phones and use something decent). The player itself is worthy of 5 stars but the overall rating is low due to recurring reliability issues. Nokia should test out its phones more thoroughly before launching them onto an unsuspecting public and using them as 'testers' to find out what's wrong.