I completely disagree with the other review of this phone.
I have been using this phone for 18 months now and it has never let me down. It is one of the best phones I have ever had.
Firstly, it is extremely well built. You can feel that it is solid when you hold it. It would have to be a high drop that would break this phone.
The software included is very good and the pdf viewer does work for smaller files, the only limitation being the size of the screen. (but why you would buy a phone to view pdfs, I dont know).
Everything else is very good. The camera slider on the back is of solid design and i cannot see how it would break. Bluetooth transfers are of average speed and the phone comes with a cable to transfer at higher speeds to computers. The camera, although has a small resolution produces exceptional photos. I often use the phone camera instead of my Sony DSC-H2 camera as it reproduces colours alot better.
This phone is simple to use and is all round very good. And with the easy access MMC expansion slot, more memory can easily be put in and out of the phone.
The only problem with this listing on Amazon, is that Amazon claims that the phone has an FM radio built in. IT DOESN'T!