I have known and worked with Tony Miller for several years now and I have always been impressed by his ability to identify a problem, take it apart and rebuild it so systematically and clearly: this book has been written in this way!
I took a look at a few chapters and cases from the book and found examples that workforce planners can use, forecasters can use, budgeters can use, accountants can use ... they are ideal for many purposes. I can imagine using some of them in my own area of management accounting and budgeting.
Another key feature of Tony Miller's work is that he is a presenter, trainer and consultant: he uses his consulting materials in real life. This means that he is able to provide a wealth of real case studies that bring the subject and the book alive. Not only that but the cases Tony uses are often multi faceted. For example, there is the example of BMW and its ageing workforce. Not only did they find that BMW's workforce was getting older but Tony was also able to illustrate what they did to help to improve productivity in spite of the fact of the workers getting older.
Take a look at chapter 9: workflow management: business process reengineering. The Lane Engineering case study is comprehensive and very instructive and is a case that I can easily use in my own work.
I recommend this book to anyone who is studying workforce planning and accountants ...
Is there anything wrong with the book? Yes! Tony has included some equations in the book but they look as if they have been prepared in tables in a word processor rather than using an equation editor. The equations at the end of chapter 9, for example. The second edition of this book should sort that out and it is not a reason not to buy the book.