I purchased via Amazon in January 2011 and was delighted to plug and play. The product worked right up to the end of May 2011 when inexplicably it just stopped. I went through all the usual common sense diagnoses and tests - changing cables, swapping adapter locations, powering on and off, rebooting the Desktop......Eventually concluding it was probably hardware failure.
I contacted UK Voice support only to be told I would have to raise a request via email. I duly did so and went through the mill of email exchange to ascertain that I was not a complete idiot and that I had exhausted all the common sense tests that they could throw at me - essentially a repeat of the process I had gone through before I called them.Ok so they eventually conclude hardware failure "so please ring UK voice support". Duly do so get bounced around, put on hold and then "oh you only have 90 days hardware warranty you are out of support! Would you like to subscribe for Gearheads paid support". Well no the My.Netgear site clearly shows Warranty to January 2013 and I evidenced this to them by sending a screen shot! Ok you are in Warranty but we will claim the product is out of stock (but it is in free circulation) more email exchanges, more platitude responses....
Do they simply play the attrition game so the Customer simply gives up, dies from frustration or a stroke of apoplexy!!
Not got it nor have they got it about post sales Customer care. So Caveat Emptor not all is what it seems.
Customer Services no help either no response just a emailed survey link to tell them how wonderful they are....NOT!!!!!!!!!!!!