I have a basic Huawei HG520b ADSL router but the WiFi signal would not reach further than 1ft into our lounge or master bedroom on a good day. Our medium-sized detached house is standard block and timer construction, and our laptop and iPod devises are all standard G types.
After spending ages researching the options available for an increased range, I settled on the Netgear WN802Tv2 Wireless-N Access Point which is promoted as ideal for increasing the range of an existing network thanks to: "Multiple antennas extend range and enhance the reception of weak signals."
The unit was straightforward to configure as I know a bit about networking, but I think a novice would struggle. It looks good and was packaged well, but did it give me anything like the claimed 5x coverage?
After hours of experimentation and testing with an iPhone app signal strength indicator, trying different channels and locations, the unit functions best on the floor of my study, and will achieve a useable range of 6ft into my lounge or bedroom. That's just 5ft more than my very basic router and it still won't reach the far lounge wall or into our conservatory.
Annoyed that it wasn't fit for purpose, I drafted an email to Netgear explaining the situation and asking if I had bought the wrong product. I then went to the Netgear website to find a contact email address, only to find that there isn't one. They have what appears to be a message submit page, but that just matches keywords with a knowledge base and presents irrelevant articles explaining things I already knew.
I rang the national-rate UK telephone number during working hours and just got an unanswered ringing from Sales and Customer Support. Eventually I rang Tech Support, even though I just `knew' what what going to happen, and I wasn't wrong... After the usual wait in the queue, I got an Indian chap who I really struggled to understand (not his fault of course). After going through the usual long and drawn-out process of answering endless irrelevant questions, providing security information and finally receiving a case number, we then got to the matter at hand and I tried to confirm if I had been sent the correct product because it has a range increase of about 5% instead of 500%.
The guy was polite but he just read through the standard `check list' of things to ask and tell the customer, even though I told him from the off what I had already tried. I kept my cool 100%. Eventually he promised that he would escalate my enquiry and that I would be called back within 24 hours. I wasn't, and the unit still has the same range which is only marginally better than what I had before.
I've now had an automated email telling me that my `open' case is about to be closed unless I ring them back but you know what: I really can't be bothered to go through all that again, only to speak to someone who is unable to deal with my simple customer-service issue.
This unit may or may not be good with N devices, but if you're just looking for increased range like me, avoid this over-rated waste of money from a firm who go out of their way to avoid contact with their customers.