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He organizes (if that's the word) his material within twelve chapters which range from "The Joy of Detached Involvement" to my personal favorite, "The Game of Life." His advice is eminently practical. At the end of each chapter, he provides a cluster of what he calls "Prominent Points." Here are a few:
"Always view yourself as a problem solver, searching for creative alternatives that can satisfy both sides' real concerns and interests." (Chapter I)
"Concessions are not appreciated unless effort is expended to obtain them." (Chapter V)
"As the deadline approaches, remain confident and composed. Fretting and fussing is like a rocking chair: It gives you something to do but gets you nowhere." (Chapter VII)
"What matters is not what power you've got, but what the other side thinks you've got." (Chapter IX)
With all due respect to the "Prominent Points," if you are looking for a comprehensive manual on negotiation -- filled with check lists, detailed case studies, etc. -- this isn't it. So what is it? As I attempted to suggest earlier, Cohen's style is informal, conversational really. He shares a wealth of information about his career and discusses several important lessons that he learned about human nature. The subtitle suggests the importance of caring about the given issues but not T-H-A-T much. So really, Cohen spends most of his time on the psychology of negotiation rather than on its mechanics. One clue to his attitude is revealed by the last of the "Prominent Points" at the end of the last chapter: "With all due respect, learning negotiation solely by reading a book is like making love vial e-mail. Thus, get out there and dare to begin."
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