I suspect like most readers I ventured into this book with a view to finding out more about what social workers do and the challenges that they face in doing it. I was soon to be disappointed. From the start Rachael Bramble, which turns out to be a pseudonym, talks extensively about her personal life attributing great importance to her upbringing, failed relationships with men (for which she accepts no responsibility) and having children, while telling us little about her life as a social worker. Only towards the middle of the book does she even touch on talking about some of her cases and then only in the sparsest possible manner giving away very little about the institutions and practises associated with her profession, which she simply dismisses as excessively bureaucratic and with too much form filling. Her suggestion that her "training" included refusing to go to school as a teenager (which apparently gave her powers of empathy) and "gut instinct" does little to bolster the profession in the eyes of the public, which is what she explicitly sets out to do at the beginning of the book, and her screenplay "collaboration" (written on a night school course) makes for a weighty but otherwise uninspiring second half. For those of us looking for the truth of what social work is all about and how social workers contribute to society (if indeed they do) there's very definitely still a gap in the market.