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Product Description
Product Description
Full support for the latest NVQ/SVQ Level 2 Customer Service standards
Written to match the latest specification, this is the only book mapped specifically to the S/NVQ Level 2 and covers the two mandatory units and ten option units.
- Case studies give students the opportunity to analyse and discuss real-life situations and to practise their skills.
- 'Active knowledge' activities encourage students to draw upon experience in their own workplace as evidence for assessment.
Inside This Book
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First Sentence
Even before you get the chance to have contact with customers, it is very important you know what your organisation does, how it works to provide good customer service and where you fit into this. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Even before you get the chance to have contact with customers, it is very important you know what your organisation does, how it works to provide good customer service and where you fit into this. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews
7 of 7 people found the following review helpful
Format:Paperback
I wanted to finish of this NVQ as quickly as possible so purchased this title. I wasn't disappointed it contains all the information you need to amaze your assessor and IV with your knowledge and work.
Each unit and chapter is covered in some detail with help on how to complete each one.
This book does exactly what I needed to and as given me a thorough understanding of what is expected in this NVQ.
Each unit and chapter is covered in some detail with help on how to complete each one.
This book does exactly what I needed to and as given me a thorough understanding of what is expected in this NVQ.
5 of 5 people found the following review helpful
Format:Paperback
I bought this for my daughter who has completed the course. She found it invaluable, and it certainly helped her to get full marks on every section. This book is well laid out and easy to read. Lot's of illustrations and memory aids. Very easy to follow and interesting, so much better than the textbooks 'When I was a Gal!'
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