Neuro-Linguistic Programming is how we make sense of our world and learn how to make the world what we want it to be. With over fifty thousand copies sold worldwide, NLP at Work: The Differences that Makes a Difference in Business is one of the most popular books ever published on the practical skills of NLP. This book can make the difference in your success as a communicator and a leader at work. In this long-awaited revised edition, Sue Knight takes a fresh look at recent developments and adds new chapters on body language, metamessages, resolving conflict, high performance coaching, modeling, and hypnotic language. The basis of her clear, readable, and jargon-free approach is that the heart of NLP lies in modeling excellence, as this is the key to a successful business and successful living. With a revised and updated toolkit of exercises, examples, and tips, NLP at Work is essential reading for anyone concerned with accelerating their learning and enhancing their creativity, communication, and influence.