"I wrote this book for managers and practitioners who want to understand what ISO 9000 is really about and want business benefits from it not simply a badge on the wall."
"If you are a Quality Manager this book will change your perceptions of your job and make you think differently about the system you think you are managing"
"I wrote this in 1996 so it predates ISO 9000:2000 but auditing is auditing whatever the standard and this book will still help you improve your auditing skills"
"Its people who create quality and this book is a classic for helping you understand the factors that affect your ability to manage people effectively"