- Misc. Supplies
- Publisher: Addison Wesley; 4 edition
- Language English
- ISBN-10: 032119991X
- ISBN-13: 978-0321199911
- Product Dimensions: 20 x 0.5 x 16.1 cm
- Amazon Bestsellers Rank: 1,275,185 in Books (See Top 100 in Books)
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Product Description
Synopsis
MyMathLab Student Stand Alone Access Kit Students: Want to access MyMathLab NOW? To purchase immediate access to MyMathLab using a credit card, go to www.coursecompass.com. Then click the Register button for students and click "Purchase online access." You will need the Course ID provided by your instructor. MyMathLab is an interactive online course that accompanies this textbook. MyMathLab contains an online version of the book as well as learning aids, such review sheets, practice exams, case studies & applications, MATLAB(R) projects, and data in various technology formats. Students can take sample chapter tests in MyMathLab to help identify the topics they need to study. Instructors can use MyMathLab to assign tests and track students' results. Visit www.mymathlab.com for more information.
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Customer Reviews
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
167 reviews
129 of 142 people found the following review helpful
access code not provided
1 Sep 2009
Format:Misc. Supplies
I purchased this book/online program for my sophomore college student daughter. The book came on time, but the access code to the online program was already used and this was not disclosed to me when I purchased it. Why would I purchase a computer program if it is invalid and we can't get on line? The professor uses this program in his class because going on line for assignments is a REQUIREMENT of the class.
Buyers beware! I have requested help with the refund policy and I'm awaiting a response.
Buyers beware! I have requested help with the refund policy and I'm awaiting a response.
70 of 79 people found the following review helpful
DO NOT BUY
15 Jan 2011
Format:Misc. Supplies|Amazon Verified Purchase
I bought the access code from Amazon thinking I could trust them to give me the correct product, as I am an avid Amazon fan. However, the code was invalid. After sitting on the phone with Pearson (who runs MyMathLab) for almost an hour, they finally told me they couldn't do anything for me because it was a made up code. Whether it really is made up or just an expired one, I really don't know. Amazon was nice enough to overnight me a replacement, only for me to be told it too was invalid.
My professor warned us not to purchase them off the internet and I learned the hard way to listen to him. I hope this doesn't happen to anyone else!
My professor warned us not to purchase them off the internet and I learned the hard way to listen to him. I hope this doesn't happen to anyone else!
35 of 39 people found the following review helpful
Useless tech support
25 Jan 2010
Format:Misc. Supplies
Lets face it, the only reason you'll buy this is because you're being bent over the barrel by your college's math department. The publisher of this product knows this full well and their tech support department takes it into account when dealing with you.
When my copy of this product arrived I tried to use the code to register in my course, but MyMathLab said the code was "not found." I double checked everything and finally called tech support, who made up about 6 different excuses to simply get me off the line. Next, they said to contact Amazon because the kit was from a third party and that instead I should purchase a key from them - for $77. I refused and told them this product was clearly from their company and should give me access to MyMathLab as it was advertised, but failing that they should tell me exactly what the key was for.
The customer service agent finally said they would send the key to "tier two support" who would help me "soon." Two days later they hadn't contacted me through email, as was promised, so I called the customer support line again. The representative only said that tier two would be in contact with me "soon" and that they had no specific time, but again offered to sell me a key over the phone.
It has now been two weeks without hearing from "tier two support" and I had to buy an access code directly from the publisher, which is exactly what the company wanted. Thankfully Amazon was great about accepting the return.
This issue reflects very poorly on Addison-Wesley and Pearson Education, but frankly, they have no reason to be helpful. If you've purchased this product it's because you're forced to and if the code doesn't work, your only other courses of action involve either dropping or failing the course. Good luck with that.
When my copy of this product arrived I tried to use the code to register in my course, but MyMathLab said the code was "not found." I double checked everything and finally called tech support, who made up about 6 different excuses to simply get me off the line. Next, they said to contact Amazon because the kit was from a third party and that instead I should purchase a key from them - for $77. I refused and told them this product was clearly from their company and should give me access to MyMathLab as it was advertised, but failing that they should tell me exactly what the key was for.
The customer service agent finally said they would send the key to "tier two support" who would help me "soon." Two days later they hadn't contacted me through email, as was promised, so I called the customer support line again. The representative only said that tier two would be in contact with me "soon" and that they had no specific time, but again offered to sell me a key over the phone.
It has now been two weeks without hearing from "tier two support" and I had to buy an access code directly from the publisher, which is exactly what the company wanted. Thankfully Amazon was great about accepting the return.
This issue reflects very poorly on Addison-Wesley and Pearson Education, but frankly, they have no reason to be helpful. If you've purchased this product it's because you're forced to and if the code doesn't work, your only other courses of action involve either dropping or failing the course. Good luck with that.
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