Wallace's work was the first book to be included in my selected bibliography in my master's thesis. Despite the fact that some of the material needs a serious social media and beyond perspective, it gives a fantastic basis for Web 2.0 communication written for an administrator.
I loved her easy to understand writing style.
Her section on university museums is spot on. It's a training ground with a demographic that is easily recruitable. The amount of money left on the table, an underlying theme, is staggering with museums unwilling to shed 19th century notions of themselves, not to mention 20th century perceptions.
It's a shame the book is so expensive. It's a great foundation for future rebranding efforts at all museums, which will be required soon.
Hopefully another printing and update will lower the price and keep the entire book relevant.