it's always a bit of a risk when you buy anything on line, but I couldn't be more pleased with my iron. I did read the reviews before purchasing, very useful. I use a lot of pressure when I iron using my Tefal iron, my arm usually aches, but with this one, a light touch is all that's needed. Jeans that have been dried outside are easy! Once I've filled up the water/steam chamber, I can quite happily do a week's ironing - sheets, duvet cover and three adults clothes. Ironing now is not quite a pleasure, but it is a lot easier. The colour is really nice!!