I was concerned after reading the other reviews that this thing would blow up in my face, but after a month of use we're still happy. It's much better than our previous toaster in almost every respect. Having two sets of controls is tremendously convenient (I feel a bit spoiled), and all the buttons seem to work. It does feel a bit 'light', it doesn't seem very sturdy, and I find myself being a bit careful with the buttons. The facility for lifting out small items is limited, it doesn't lift very far at all--that's the one defect I've found. But it will take a larger slice than our old toaster, and thick items like bagels cut in half, and toast them and anything else reliably, so we're happy. And it looks fabulous, something like a retro wireless, jazzed up in bright blue.