I've just sent mine back and I suspect many will do the same. Three major bad points for me:
1. The so-called high lift lever for smaller items only lifts by about half a centimetre which means that if you like the smaller loaves that you tend to get in real bread shops, you still end up hoiking the toast out with a fork - dangerous and irritating.
2. When you push down and engage the lever, the other end of the toaster tips up - again dangerous because you tend to react instantly and grab it with the other hand. Not nice if it is already hot from previous use.
3. No websites seemed to list the wattage of this toaster - the label on the underside of it states 826-900W. I don't know how this compares with other 2 slot toasters or whether it's more a question of the design but I found it incredibly slow and underpowered.
I've given it two stars rather than one because the controls are simple, straightforward and easily accessible.