The service and delivery times were faultless .
The product was originally defective as the elastic broke after 6 days of use, and without me asking, the seller proactively sent me a replacement. I've had the new one for a few weeks now and it is still intact.
It should be noted that the entire thing is made of cardboard (except the elastic and the grippy mat thing that holds the phone in the cover). It does protect the phone quite well but be careful when case is open - the grippy mat is not that grippy.
I still like the look of the product, and I've received lots of compliments for it.