My copy of Supernatural: Complete Season 6 DVD is missing the two episodes of the anime (presumably they should be on disc 6). Has anyone else has the same problem? I've contacted WB Customer services but haven't heard anything back yet.
Still no word from WB even though I received an automated reply yesterday when I emailed claiming they would 'aim to respond by the end of the next working day'. Have either of you taken it up with Amazon?
Grumpy - Have you checked your replacement yet? Mine's just arrived and surprise, surprise, it's exactly the same. Now I've got two copies to return... Can you confirm yours is okay and if so, which disc the anime episodes are on?
Nice, I just saw that on my DVD, they're missing as well. Althought in the menu, they're a picture. How stupid is that? Is there anyone who has the anime on his/her DVD?? Would be nice to know if they just left it out or if they are missing on EVERYONE's DVD's.... Has anyone of you received a copy WITH the episodes yet?
I had a reply from WB customer services asking for more info, so I've now emailed them back (advising them that the replacement Amazon sent is also missing the same features and that other customers had reported the same). Amazon also came back like with Grumpy and said the same thing about refunding - I think I might hang onto one of the boxsets though because I have a feeling WB will just say 'hard luck' (it seems to have happened with a previous season boxset in Australia and it wasn't resolved). Amazon are also interested to see what WB have to say.
The anime episodes are missing from my dvd's too. At first I thought I was doing something wrong and maybe they were hidden. I've just emailed Amazon, but I'm not holding out much hope of getting a replacement where this issue's fixed after reading this discussion. I was really looking forward to seeing them too.
I have had a look at my discs and it is just the anime feature which is missing. Thank goodness. I'm not actually bothered about that. What I can't believe is that Warner Home Video have messed up the Supernatural DVDs yet again. Season 4 had most of the special features missing before WHV sorted out the mess. Why is it always the Supernatural DVDs they get wrong? Their quality control must be non-existent!
Two days later and no reply from WB so have resent the email.
Agree re: quality control. The other error I noticed is that disc 5 is labelled as having the special features (ha!) on it when in fact it's disc 6 (as it is on ALL the seasons so far). It's disappointing and their lack of response is definitely making it worse...
Just ordered this at a knockdown price presumably because of this error. Last time WHV replaced the sets and I'm shocked they've made a mistake again. I'm not that fussed about the anime but I would prefer it complete. Last time we had to phone them using the number on the back of the box (020 7984 6480)
Have spoken to WB UK distribution company. Anime feature should not have been on the dvd & WB have no plans to release with those episodes included. Have spoken to Office of Fair Trading who will look into this case of false advertising.
I have just opened my Supernatural season 6 and been watching the extra features,and noticed the anime extras are non-exsistent,I received mine as a gift at christmas,and it now being april and after reading all your stories,I feel that there is not much I can do.It is very dissapointing,and I agree their quality control appears to be non-exsistent! Shame on them :-(
Hello everybody, I have found out that you can access the anime episodes directly through your DVD-Rom on your computer. It is not accessible through regular DVD players because there is no link for it on the menu, you have to open it with the software you have installed on your computer, Windows Media Player or others, you'll see 13 titles, the anime episodes are from title 8 through 10. Enjoy it!