I did not buy my 695 LM on Amazon, if I had it would have gone back. The actual sat nav unit works ok, even if it does feel a bit platicy, but at the price the unit seems fine (which is why I give it 2 stars). The problem is with the PC software supplied on the CD, finally got it to work on windows 7 but cannot get the unit to connect to use the free map updates. Bought a new USB cable especially for this device and it still is not picked up by the PC no matter what I try. I will use it for 12 months or so with the preloaded map then get a Garmin or something similar, the mio is very frustrating and you should not have to faff about on your PC to get the software to work and then not be able to get the unit to connect. Waste of money unless you enjoy stress.