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Mind Your Manners: Managing Business Culture in a Global Europe [Paperback]

John Mole
4.3 out of 5 stars  See all reviews (7 customer reviews)
RRP: 14.99
Price: 12.94 & FREE Delivery in the UK. Details
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Book Description

23 Jan 2003
This third edition covers all the countries in the enlarged European Union. The earlier edition was voted Financial Times Business Book of the Year.

Frequently Bought Together

Mind Your Manners: Managing Business Culture in a Global Europe + When Cultures Collide: Leading Across Cultures (Third Edition): Leading, Teamworking and Managing Across the Globe + Cultures and Organizations: Software of the Mind, Third Edition
Price For All Three: 41.85

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Product details

  • Paperback: 274 pages
  • Publisher: Nicholas Brealey Publishing; 3rd Revised edition edition (23 Jan 2003)
  • Language: English
  • ISBN-10: 1857883144
  • ISBN-13: 978-1857883145
  • Product Dimensions: 23.5 x 15.8 x 2.1 cm
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Bestsellers Rank: 272,936 in Books (See Top 100 in Books)

More About the Author

After graduating from Oxford University with a degree in French and German and with an MBA from INSEAD I spent fifteen years criss-crossing Europe and the Middle East for an American bank. In the mid 70's I was posted to Greece. When we were transferred we left an old stone house on the island of Evia, which we go back to every year.
My fortieth birthday present to myself was to quit salaried employment. The main reason was to write full time. I reviewed the modern French novel and then science fiction for the TLS. Published works include three comic novels - "Sail or Return", "The Monogamist," "Thanks, Eddie!" - and the best-selling guide to European cultures "Mind Your Manners," currently in its third edition and available in twenty languages. "Management Mole" was about going back as a temp in the back offices of the kind of organisation I used to manage.
Meanwhile I tried my hand at various entrepreneurial ventures. An attempt to establish a franchised chain of baked potato restaurants in Moscow came to an end when the Russian Mafia became interested. I had more success with INBIO Ltd, which imports Russian biotechnology for environmental protection and with a project to control the spread of water hyacinth on Tanzania's Lake Victoria. These ventures resulted in books such as "It's All Greek To Me!" and "I was a Potato Oligarch."
I now write full time again. When I am not at the keyboard I sing and play the baglama, a miniature bouzouki, in a Greek band in London. I love to travel, especially around the Mediterranean and the Middle East. Journeys have inspired "The Sultan's Organ" and "The Quest for Helen. (Published in 2013)" And of course whatever I am doing I read whenever I can - in print and on Kindle.

Product Description

From the Publisher

A practical guide to working successfully in Europe
Managers working in a multi-cultural environment often make two mistakes - they misunderstand behavioural and cultural differences, or they are defensive and over-sensitive. Both can lead to reduced effectiveness and alienation, and even to confrontation. In Mind Your Manners, John Mole addresses such issues as communication, leadership, decision making, meetings (both formal and informal), multicultural teams and networking. Whether or not stereotypes exist in reality, they certainly do in the perception of outsiders. And it is in perceptions of behaviour that misunderstandings occur. Avoiding them will make collaboration not necessarily more harmonious, but much more productive - and that, after all, is a true test of the European Union.

This is an effective business giude aimed at managers of any nationality intending to work or do business in this huge market; it is intelligent and practical and will help anybody working in this area. --This text refers to an out of print or unavailable edition of this title.

About the Author

Eva S. Kras is a specialist in Transcultural and Sustainable Management. Fluent in four languages, Kras has over twenty-five years experience with private sector companies in Mexico, South America, Canada, Europe, and the U.S., including the Hudson Bay Company in Ontario, and she has taught business administration in Mexico. She currently serves as cross-cultural management consultant to both Mexican and U.S. businesses operating in Mexico.

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Customer Reviews

4.3 out of 5 stars
4.3 out of 5 stars
Most Helpful Customer Reviews
8 of 8 people found the following review helpful
I came across this book some years ago and have being using it to great effect ever since. It gives a great business summary of each European culture, which I have found very useful in working in a multi-cultural environment. I was a manager in an organisation that had 23 different nationalities on site, speaking 17 different languages and this book is the only thing that helped me make sense of it all. I found the "Mole Map" particularly useful.
If you have to work in a multi-cultural business environment, this is the book for you.
Tom Davis
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6 of 6 people found the following review helpful
4.0 out of 5 stars Extremely interesting 2 Jan 2002
By A Customer
The book is great for those who just want to "dip in" to certain cultures. I found the chapter on Spain very interesting and informative, even though it appears to be written from a more American point of view. I believe it to be fairly accurate, from my own experience of Spanish working environment, although having read the section on Britain, I didn't think that many of the descriptions applied to me or my workplace, and would therefore suggest that readers take it with a pinch of salt and rely more heavily upon their own common sense and intuition.
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5 of 5 people found the following review helpful
By A Customer
This book is wonderful for promoting cultural awareness especially in the business environment. It is essential reading for people operating within a European or global business.
John Mole has written this book in such a way that it is both easy to read and easy to digest and recall.
You will find it difficult to put down and will find yourself recommending it to friends and colleagues.
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3 of 3 people found the following review helpful
4.0 out of 5 stars A book you will still use years from now 16 Jan 2008
12 EU country chapters plus chapters on the US and Japan, each with factual information on the country mentality, business environment, business organisation (helpful to understand titles on name cards) and behaviour. The result necessarily contains a fair amount of stereotyping, but offers an excellent framework for better understanding. The other chapters do not contribute much, though.

I find myself taking this book from the shelf time and again.
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