My 6yr old boy received this for Xmas from an aunty, though when I tightened it, despite being gentle, the screw fitting fell apart in my hands. On inspection it appeared to be moulded imperfectly. I didnt want to upset my aunt by asking where she got it so I contacted the website on the label, the manufacturer. Didnt hear back. I then googled the helmet & the kids army shop came up first. I Emailed them, not expecting to get anywhere & to my excitement I received a reply to say they will send me a replacement at no cost to myself. I cant express how delighted I was with the service at Kids Army Shop. It really is refreshing to get such exceptional service when you have a problem. Especially when it is unknown whether they sold it in the first place. As a consequence I am writing this review, really of the shop, but I've no complaints about the helmet. The defect in the original was clearly a one off, as can happen. All too often when the customer has a problem though, the true colours of the seller shine through a whole heap of difficulties. Im so pleased it was not the case with the Kids Army Shop. I have since ordered other goods, which came within a couple of days. Very impressed, would recommend company to anyone with little boys!