I bought Office 2010 Home and Student edition as a partial upgrade for the full Office 2007. As Outlook is over spec-ed and overpriced for the average Joe (i.e. me) I decided not to bother with the 2010 Outlook upgrade which is not included with this cheaper version. Fair enough, you might think - but you'd be wrong.
The default install option for Office 2010 Home and Student assumes you want to upgrade the WHOLE package. Mr Ballmer, if I'd wanted the full package I would have BOUGHT the full package. The end result, on the first attempt, is that - as you'd expect - Word, Excel and PowerPoint are upgraded to the new versions. Very disquietingly though, Outlook 2007 is removed and you are, very generously (not!), offered a "free" 30-day trial of Outlook 2010.
Now, imagine, though you probably don't have to, how important most people's e-mail software is to them: work, photos, silly attachments, love letters, whatever. Now imagine how ****ing furious you would be to discover that nice friendly Microsoft has removed this for you without even asking or so much as hinting! OK, OK not gone for good, maybe, but I have used PCs since the days of MS-DOS and although I was never a whizz, I know my way around. I also know the stomach-churning "Oh ****, I've accidentally erased the contents of my hard drive" feeling and momentarily, this Office installation software gives you that same sensation. I can only presume the intention is to make you feel like an inferior being for not having purchased the full upgrade.
Anyway, I had to go back to square one and, for the first time in my life EVER, run a custom install. Easy enough - you might think but even that's not straightforward. The custom menu is sparse: listing the various MS Office programs and asking which ones you want to "remove". Remove? REMOVE? I don't want to remove anything, upgrade, yes, remove no. The position is further confused by a tick-box option for each program. Now what does that mean - does the tick in the box mean you want to keep the software, or remove it? Maybe I'm just thick.
ANYWAY, four system restores and 5 installation attempts later I finally got the thing working. I couldn't even tell you what I did to get it working as I wanted because the process was very much trial and error. An evening wasted for which, Steve, you owe me £90.
If you get this pre-installed on a PC you won't know what I'm on about, so...
As for the software - aye, it's not bad. Word has a slightly more business-like interface than the 2007 version and the "find" (word search) function is one of the best I've encountered. Excel's previously slightly sickly appearance has been improved. Performance-wise I'm not an Excel expert but I would say that they have missed one trick here which is that moving between the worksheets in a file could maybe have been souped-up a bit to make it more like recent versions of Windows (i.e. you get a mini-window preview when you hover over the tab). For many, the Excel modifications will seem like a cosmetic difference only.
Don't avoid Office 2010 if it comes on your new PC, but avoid this upgrade package. Life's too short.