The order was well packed and arrived by return post. I am very pleased with the product, it is well made and has fuctioned perfectly since it was installed. The reason I purchased this was on the recommendation of the Sky engineers who advised me to renew the plug as we were experiencing pixelation on some of our Sky Channels. In the event the problem was subsequently found to be a defective Sky Box which was renewed, but I am glad to have the improved Gold Plated scart plug which is of a much superior quality as compared to the old plug.