I bought a waistcoat from Formal Taylor but when it arrived there was a slight pull on the shoulder and I was sceptical about what it is was made of. When I looked for a label to confirm it materials and washing instructions I found it had been removed leaving a frayed edge and a 'Formal Taylor' label badly sown in nearby.
I returned it (they said they would refund the postage but didn't) and I had to chase them up about a refund on several occasions and found they lacked basic customer service by responding with...
'I suggest you check company policies before ordering in future.'
Their company policy is to hold the money back for 30 days from the date it was returned so I asked who I should speak to about speeding up the process and got...
'This is not applicable to you... We cannot comment further.'
I've found Formal Taylor's clothes to be substandard and of 2nd hand quality and customer service is both unhelpful and a bit arrogant.
So in short expect 2nd hand quality and when you return it expect to have to chase them up and wait 30 days for your money back. They get '1' star because you can't give '0'