"Can you really make the classic book in its field even better? In this book, authors Jennifer Beer and Caroline Packard prove that, when it comes to mediation, the answer is a resounding "Yes!" This new edition of "The Mediator's Handbook "provides new tools, new scripts, and new frameworks that will assist experienced practitioners and novices alike. Based on up-to-date research foundations from anthropology, psychology, and behavioral neuroscience, the authors take us by the hand and lead us step-by-step through the mediation process, suggesting concrete strategies to help people in conflict work through difficult emotions to actionable ideas for resolving their disputes. Bravo!"-- G. Richard Shell, Thomas Gerrity Professor of Legal Studies and Business Ethics at the Wharton School of Business and author of "Bargaining for Advantage: Negotiation Strategies for Reasonable People" "The fourth edition of "The Mediator's Handbook "continues to improve upon everything that made the original edition a success: user-friendly explanations for every step of the mediation process, starting with what mediation is, to dealing with the most difficult situations that can arise in the course of a dispute. While the Handbook presents itself as being for mediators, those who should have a copy of the Handbook on their shelf include lawyers representing clients in litigation, human resources executives, managers of complex international infrastructure projects, or school counselors dealing with difficult teenagers. In short, "The Mediator's Handbook "is a comprehensive and practical guide for anyone who regularly deals with conflict."-- Michael McIlwrath, co-author of "International Arbitration and Mediation: A Practical Guide, " and host of the podcast "International Dispute Negotiation" "Plenty of mediation books will give you the kind of language ordinary mediators use - the same language we are used to hearing from other helping professions, such as lawye
About the Author
Dr. Jennifer E. Beer, PhD, combines mediation experience with her cultural anthropology background to lead courses and workshops in mediation, conflict resolution, and cross-cultural communication. She regularly teaches a negotiation course at Wharton (University of Pennsylvania). Author of "The Mediator's Handbook" and of "Peacemaking in Your Neighborhood," she has mediated conflicts and facilitated meetings for communities and organizations for 30 years. Caroline C Packard, JD, is an organizational change and conflict response specialist and mediator with 30 years' experience in the field. She led Friends Conflict Resolution Programs for 15 years, and has trained hundreds of mediators. A cum laude graduate of Yale College and NYU School of Law, and a former corporate litigator with extensive formal training in individual and group psychology, Caroline has a special interest in the evolutionary psychology of group conflict and cooperation. She provides mediation and conflict-resolution services and training to organizations, families, and family businesses. Eileen Stief developed the mediation process and principles documented in "The Mediator's Handbook," and trained a generation of mediators to work with community, multi-party, and environmental disputes. Now retired, she led the Friends Conflict Resolution Program's experiment in community dispute settlement and later specialized in environmental mediation. Elizabeth Elwood Gates provided the delightful cartoon illustrations in honor of her aunt, Ann Richan, who was a passionate champion of community mediation.