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Mediation Skills and Strategies: A Practical Guide [Paperback]

Tony Whatling
4.9 out of 5 stars  See all reviews (7 customer reviews)
RRP: 18.99
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Book Description

15 May 2012
Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses. This book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.

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Mediation Skills and Strategies: A Practical Guide + Mediator's Handbook + Getting to Yes: Negotiating an agreement without giving in
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Product details

  • Paperback: 176 pages
  • Publisher: Jessica Kingsley Pub (15 May 2012)
  • Language: English
  • ISBN-10: 1849052999
  • ISBN-13: 978-1849052993
  • Product Dimensions: 1.5 x 13.3 x 22.2 cm
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (7 customer reviews)
  • Amazon Bestsellers Rank: 50,728 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description


'The reader of this book is indeed fortunate to have the benefit of Tony Whatling's unique wealth of mediation practice, training and teaching experience distilled so accessibly. This clear and comprehensive exposition of mediator skills and strategies, enriched both by vivid concrete examples and the theoretical literature, is essential reading for anyone wishing to acquire and enhance their mediation expertise.' ---- Marian Roberts, Visiting Fellow, Department of Law, London School of Economics, and author of Developing the Craft of Mediation

About the Author

Tony Whatling has over twenty-five years' experience of mediation practice and has trained hundreds of mediators in Family, Community, Health Care Complaints, Victim Offender and Workplace Mediation. He has published widely on the subject of mediation, has presented papers and workshops at international conferences and is a professional practice consultant to a number of mediation services. He has designed and delivered training to over 1,000 Muslim mediators in the UK, Pakistan, India, USA, Canada, Kenya, Uganda, Tanzania, Portugal, Syria and Afghanistan.

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Customer Reviews

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Most Helpful Customer Reviews
4 of 4 people found the following review helpful
5.0 out of 5 stars So much more than skills and strategies 27 Oct 2012
Format:Paperback|Verified Purchase
Mediation Skills and Strategies: A Practical GuideA few pages into this book I was heard exclaiming 'this is such a good book', and that was just the introduction! Essentially a book about practice and skills yet underpinned by theoretical references, this will be invaluable to the new mediator and a refreshing read for the experienced practitioner, reminding us of the significance of our interventions and strategies. There is a detailed analysis of all mediator skills, for example the use of questions, with working illustrations freely given. The author brings his unique and lengthy experience to the material which includes sections on managing high conflict and emotion and advanced level strategies. It is written with great clarity. If this book is not already on compulsory reading lists for mediation training then it needs to be, and not just for mediation but for any training involving communication skills.
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3 of 3 people found the following review helpful
4.0 out of 5 stars Excellent Guide to Mediation procedures. 15 April 2013
Format:Paperback|Verified Purchase
This is the most useful practical guide I have come across and have already recommended it to several colleagues.Particularly useful to Mediation Supervisors.
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4 of 5 people found the following review helpful
5.0 out of 5 stars Mediation Skills and Strategies by Tony Whatling 18 Aug 2013
Format:Paperback|Verified Purchase
However experienced a mediator you are, buy this book. Everything you need to know is covered in the most easy to read, succinct way. Of particular use is the extensive number of useful questions and reframing examples. I cannot recommend it highly enough.
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5.0 out of 5 stars readable and useful 20 Dec 2013
Format:Kindle Edition|Verified Purchase
Very good and informative style of writing, there are references to other modalities to compare approaches which is helpful. Recommended reading for mediators
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